Get Flushed

Pete explains how and why managers and owners in the portable restroom industry should conduct and discuss toilet inspections with their drivers.

Pete meets Karleen Kos, the former Executive Director of the Portable Sanitation Association International or PSAI.

Learn more about the PSAI at http://www.psai.org

Pete talks with Dave Andres about providing restrooms at large scale events after a year of cancellations

Pete talks with Roy Baring of Tex-San Site Services about life as a sanitation entrepreneur and the challenges of growing a restroom business

Click HERE to learn more about Tex-San Site Services 

Pete shares some breaking news from Air-Vote and Tex-San Site Services before visiting a site to inspect portable toilet.

Click HERE to learn more about Tex-San Site Services 

Click HERE to email Pete about site visits and inspection templates

In this episode, Pete meets Angelique Denneman, co-founder of Air-Vote, a revolutionary feedback system designed specifically for the sanitation industry.

The episode kicks off with Pete sharing his experiences and observations about restroom cleaning regimes and the challenges faced by operators in collecting user feedback. Air-Vote changes that by using QR codes to gather real-time feedback from restroom users, providing operators with immediate insights into cleanliness and user satisfaction.

Angelique describes the development of Air-Vote, explaining how the idea was inspired by the difficulties people face when trying to leave feedback in public spaces. She emphasizes the simplicity of the system, where users can scan a QR code to vote on the cleanliness of a restroom with the option to leave comments, thus allowing businesses to respond promptly to user needs.

Angelique describes how Air-Vote started with a small team in 2019 and evolved into a tool that has been successfully implemented in various venues, including airports and restaurants. The conversation highlights the importance of addressing customer satisfaction directly at the point of service, a significant departure from traditional feedback methods that often involve third-party review platforms.

Pete and Angelique explore the unique selling proposition of Air-Vote in a competitive market, where the sanitation industry is often overlooked despite its substantial economic impact. The episode culminates in a discussion about the future of sanitation services and how Air-Vote aims to revolutionize the way feedback is collected and utilized, ultimately enhancing the customer experience in the restroom industry.

Takeaways:

• Air-Vote provides a simple and effective way for users to give real-time feedback on restroom cleanliness through QR codes.
• The system encourages transparency and accountability in restroom maintenance, benefiting both users and operators.
• By collecting anonymous feedback, restroom operators can address cleanliness issues proactively and improve service quality.
• Air-Vote’s implementation has shown that users are willing to engage in providing feedback when it’s convenient and straightforward.
• The feedback collected can directly influence operational decisions, helping to maintain high standards in restroom hygiene.
• Air-Vote is positioned to revolutionize the portable sanitation industry by providing a voice to restroom users.

Links referenced in this episode:

• airvote.com

This week, Pete looks at Customer Feedback initiatives and asks if - and how - Portable Restroom Operators should gather opinions from the people who use their toilets.

Pete's back with a new season and starts by taking a deep look at the steps PROs should be taking to get their toilets as clean as can be.

Click HERE to email Pete about toilet audits and his inspection tool.

Pete wraps up the year with a few reflections on 2020 and sends his thanks to all the listeners, sponsors, patrons and guests that made the show possible.

Thank you everybody.  I hope you have enjoyed listening to the show as much as I enjoyed making it.

Please email [email protected] if you would like to appear on the show, discuss sponsorship or place adverts on Get Flushed.

Pete