Get Flushed

This week, Pete looks at an alternative to plastic portable toilets and thinks about some of the issues and challenges encountered when operating caravan-style towable restrooms.

This episode features our review on the BBC before Pete moves on to a look at how providers can move a large number of portable toilets to and from events.

Visit https://www.bbc.co.uk/sounds/play/m000mln5 to hear about Get Flushed on The Podcast Radio Hour on the BBC

Pete explores the challenges associated with supplying portable toilets to special events.

Pete continues his search for the Holy Grail of portable restroom software with Vernon Hogan and Brett Roques about the PRO Solutions software application.

A deep dive into the world of portable sanitation software unfolds in this captivating podcast episode, where Pete engages with industry innovators Vernon Hogan and Brett Rock. The discussion revolves around the significant strides made in developing a comprehensive software platform tailored for the portable restroom industry. Listeners are introduced to the ten essential functions necessary for effective sanitation management, as Pete reflects on his search for the ultimate software solution and shares insights from previous episodes that laid the groundwork for this exploration.

Vernon and Brett's journey from idea to implementation illustrates the collaborative spirit driving innovation in the sanitation sector. Their software not only streamlines core business functions but also integrates specialized tools that enhance operational efficiency, such as route optimization and real-time tracking. The conversation emphasizes the importance of understanding user needs and incorporating feedback directly from operators, ensuring that the final product is both practical and effective. As they share their experiences, listeners gain valuable knowledge about the technical and logistical challenges faced during development, shedding light on the intricacies of creating a user-friendly interface that meets the demands of the industry.

Moreover, the episode addresses the financial implications of adopting new technology, with Vernon outlining their pricing model designed to cater to operators of all sizes. This consideration of diverse business needs reflects a commitment to making innovative solutions accessible, empowering small operators to compete in a rapidly evolving market. The overarching message of the episode resonates with the idea that collaboration, transparency, and a customer-centric approach are vital to elevating the sanitation industry. As the podcast concludes, it leaves listeners inspired by the potential of technology to transform operations and improve service delivery in a field often overlooked yet essential to public health.

Takeaways:

• Pete has been searching for the ideal portable sanitation software that integrates essential business functions.
• The integration of third-party applications like Google Maps and QuickBooks can greatly enhance software efficiency.
• Vernon and Brett developed a comprehensive software solution tailored specifically for portable restroom companies.
• The platform includes features for route management, truck tracking, and accounting to streamline operations.
• The software supports international use, including kilometers for routing outside North America.
• Vernon and Brett emphasize the importance of addressing health and safety compliance within their software.

Visit https://prosoftware.app/ to learn more about PRO SOLUTIONS

Pete talks with John Gadeken, then CEO of ServiceCore about their software for portable restroom operators.

The discussion highlights the journey of ServiceCore, a company that emerged from a history of software development in the waste industry. John recounts how he transitioned from real estate software to focusing on waste management solutions, ultimately leading to the creation of ServiceCore.

The software is designed to be cloud-based and mobile-friendly, addressing the needs of both small and large clients in the sanitation field. As the conversation unfolds, listeners learn about the innovative features of ServiceCore, including integration with existing financial tools like QuickBooks, which enhances operational efficiency for sanitation providers. This integration is crucial for operators who often juggle multiple responsibilities, as it allows them to streamline processes and focus on service delivery rather than administrative burdens.

A significant theme of the episode revolves around customer feedback and involvement in software development. John emphasizes the importance of keeping communication lines open with clients, particularly larger operators like Royal Flush. Regular meetings ensure that the software evolves according to user needs, making it a customer-driven product. This aspect of the conversation highlights the necessity of adaptability in the tech industry, especially in niche markets like sanitation.

Joy Weber joins the conversation by discussing the importance of making the software user-friendly, especially for field workers who may not be tech-savvy.

The episode concludes with a promotional code for listeners, providing a tangible incentive for sanitation operators to explore ServiceCore further, showcasing the hosts' commitment to supporting their audience's business needs.

Takeaways:

• ServiceCore aims to improve efficiency in the sanitation industry through innovative software solutions.
• John and Joy emphasize the importance of customer feedback in developing their software products.
• The integration with QuickBooks allows for easier financial management for sanitation companies.
• Service Core's mobile app is designed to be user-friendly for drivers in the field.
• The company is focused on expanding its services internationally, starting with Spanish language support.
• An ROI calculator demonstrates how Service Core can save companies money through optimized routes.

Visit www.servicecore.com to learn more.

This episode of "Get Flushed" delves into the crucial role of information technology in managing a portable sanitation business. Pete explores how modern software systems can help streamline operations, from recording customer interactions and tracking assets to planning service schedules and managing invoicing.

Pete identifies ten key business functions that can benefit from technology, highlighting the importance of a cohesive platform that integrates these tasks efficiently. While acknowledging that some operators still thrive using traditional methods like paper logs and spreadsheets, Pete emphasizes the potential advantages of adopting innovative solutions for increased efficiency and profitability. Throughout the episode, he raises thought-provoking questions about the effectiveness of current software options and the quest for a comprehensive solution in the industry.

Takeaways:

• The role of information technology is crucial for managing a portable sanitation business effectively.
• A versatile CRM system is essential for recording customer interactions and managing work orders.
• Tracking assets like toilets and trailers can be simplified with unique identification and software integration.
• Planning service schedules should prioritize time-sensitive jobs to maintain customer satisfaction and efficiency.
• Route mapping can significantly reduce staff hours and improve service delivery without expensive software.
• Health and safety management should be integrated into daily operations to ensure worker safety and compliance.

Companies mentioned in this episode:

• Arcadian Sanitation
• Apple
• iAuditor
• SafetyCulture

Pete catches up with Stefan Covic and Anthony Covic from Prestige Loos in Auckland, NZ.

Prestige Loos is a family owned company operating a fleet of portable toilets, high end restroom trailers and modular bathroom systems.  With over 4,000 weekly services and a comprehensive portfolio of events, the company is leading the way in portable sanitation in the New Zealand market.  

Click HERE to visit prestigeloos.com 

Pete catches up with the Trade Waste Team responsible for managing the waste water system for Christchurch in New Zealand. This episode is jammed full of technical and scientific information that is made easy to understand by Darryl Veale and Karla Madden from Christchurch City Council.  

Darryl's report on the tests he conducted on portable toilet waste is available HERE