David Watson, CEO and Founder of RiskAdvisor and Equity Partner of Mappus Insurance Agency, is a thought leader in the industry, as it pertains to processes and procedures in your agency. He talks us through the impact of the customer journey, and how important it is to have a Customer Journey enhanced and driven by technology. Not only does he walk us through what he is doing in his agency at Mappus, but also talks to us about RiskAdvisor and how he's found a way to improve the quoting process.

Meet David Watson and hear:

• David Watson's story of how he got in the industry and where he is today.