We've all experienced the revolution of home working as a result of the pandemic - what is it's future, is it here to stay ? How do you deal with isolation of homeworkers? What are the limitations and benefits ? 

Who better to cover these topics than Steve Mosser of Sensee, Steve and the team at Sensee are the subject matter experts on homeworking and in this episode we talk all about it.

This is an episode not to be missed and I loved listening to Steve.

I've known Luke a long time and we worked together in Turkey so it was great to chat to him on the podcast. We chatted about Luke's early days as an agent on the phones in Australia all the way through to why he set up CloudCCaas.

We chat about the challenges he is seeing in successfully implementing cloud technology and how to overcome those challenges and Luke also shares tips for starting out.

In a departure from talking about football as well we also talk about Luke's passion for cricket - thankfully we didn't talk about the ashes :) 

Phil Jordan - Head of Contact Channel Automation & Self Service @ Homeserve chats conversational AI in a fascinating episode where he shares great insight on how using cutting edge technology combined with operational teams can deliver excellent experiences for your customer and hugely improve processes. Homeserve in partnership with Sabio have been delivering some ground breaking stuff and we hear all about it in this episode.

In this episode Richard Gregory chats about vulnerability. At a time when the cost of living and utility price hikes are causing real concern Richard shares Odigo backed research, personal stories and a real passion for helping both employees and customers as we navigate as an industry through a trying time.

Garry Gormley founder of the FAB Group and all round contact centre industry supremo and I discuss an article that states our industry is on the brink of collapse.

Sarah Thompson is a Rockstar analyst and proud of it ! As the Senior Capacity Planning Analyst at Skipton Sarah is an advocate of all just how great a career is in planning and influential planning can be for the ultimate success of your contact centre.

Sarah is a tour de force and embraces her neurodivergence as a superpower. 

This is an episode full of laughter, great topics and passion and Sarah is most definitely a star !

Guy Masters , Matt Affron and Leigh O'Connell from Cactus Search come on and chat BPO's & James Bond. Whilst also covering key subjects we have a real laugh.

The BPO sector can be an emotive one in our Contact Centre Industry and no area more so than recruitment. 

Whether it's volume recruitment for big campaigns or key senior roles these guys have done it all and share their experiences, tips and wisdom.

Somehow we also talk boy bands and James Bond. 

Laura Scott is COO at an exciting multi-lingual start-up Dialect.

With a passion for technology being an enabler of great customer and employee experience.  We chat about her career, her passion , her team and how Dialect operate a great chat with a lovely person with a real growth mindset.

Beverley Hughes is a Contact Centre Expert and truly lives up to that title, a straight shooter tells it as it is and we spend an enlightening episode hearing all about Bev's career, thoughts on leadership and much more.

Anand Janefalkar is the Founder & CEO of Ujet.cx the people behind the world's first and only cloud based contact centre platform thats designed for the smartphone era of CX.

Anand talks about the start of Ujet and the key problems the company was formed to overcome one of which is talking about visual and contextual communication we are all so used to in the smartphone era and he felt that there's such a big void, when you have the customer and an agent trying to solve problems without that context that there was a solution in bringing the smartphone centric approach to contact centres.

We talk about our industry and how as self styled Chief Enablement officer Anand see's leadership and the UJET way as being very team based.

A rare insight into the true thought leadership and a great episode that keeps humans front and centre at the same time as discussing new technology.