Thanks to Julie Mordue and everyone at Greenbean I've started sharing my story with them - head over to their website to see this and more......come with me to 1995

As the deadline nears to get your entries in for this years awards hear from two winners in this special episode. Jo Hodge from Sensee won Outsourced Contact Centre manager of the year and shares her experience and tips and then we hear from Claire Du Preez the Communities Programme Manager at Sky who tells us all about their heart warming entry that won - Most Positive Impact on the Community. An inspiring episode featuring two great role models in our industry.

For this special episode I have gone back to the people and role in our industry I love the most - The Team Leader (Team Manager) and in this episode we have three great one's - Parveen Jamal, Charlotte Moody & Phil Berry - a great episode to mark this milestone.

In this episode I chat to Jackie Pringle & Rachel Newcomb of the CCMA about The UK Contact Centre Awards 

#148 Phil & Chris of The Forum on data, targets and performance. Following on from last week's excellent episode this is another episode where you are going to learn something !

Danny Wareham is an expert on culture and in this enlightening episode shares his mantra's and tips on installing a great culture in your organisation.

Chris Rainsforth and Phil Anderson of The Forum are experts on Resource Planning and bring that to bear in this illuminating episode !

Elli Barron & Russell Wilson of Sensee join me to talk all about running teams in a homeworking environment - Sensee are rightly regarded as our industries homeworking experts and Elli & Russell share just how they do it.

What a great guest Dr.Phoebe Asquith is ! A Doctor of Psychology Phoebe shares her knowledge and all the work she is doing in our industry on wellbeing, psychology and much more - a fascinating episode !

Erica is awesome and has been on the podcast twice before - she is an expert on digital learning and in this episode she takes us through how she successfully applied and delivered a TedX talk. From the concept, the application , planning, rehearsals this is everything you need to know about how to get a TedX talk done. Not content with that Erica is also going to be a Linkedin Learner ! We chat about that and much more.