Julie Mordue & Sarah Hunt of Greenbean are both well known in our industry and couldn't sit back and watch and do nothing as they saw the challenges of recruiting talent and retaining it in our industry so they devised and have launched a new model for recruitment. They come on GOOW to tell us all about it.

#172 Nigel Winship chats about a WellBeing Companion for Agents & Team Leaders created by experts in pyschology and AI at Sabio.

What is it, how does it work and how does it benefit our industries Agents and Team Leaders - find out in this episode.

Elle Neal is one of the 100 nominees for Top Women in Tech, is a STEM Ambassador, visits schools and runs AI Clubs for schoolchildren, is a mental health ambassador and is an SME on how AI can deliver true gains and insights for companies in the contact centre world. I was lucky enough to work with Elle at BPA Quality and in this episode we chat about all the great things Elle does and how she is applying all this knowledge and insight to help BPA's clients. Elle is truly a role model.

Suzanne is an award winning Team Leader - winning at the NECCA's and the UK National Contact Centre Awards. Humble, professional, warm, funny and caring Suzanne shares her story and tips on team leadership. Suzanne also talks with great pride about her son who has autism and their journey as a family thriving together.

Had a great chat with Jade with lots of laughs and insight from one of the Directors at DDC. We also spoke about perceptions , account management and sales - loved chatting to Jade

Ben Booth of Max Contact talks about his journey and what innovation means to him.

Michael is co-owner of Memo Group, a leading Belgian-based contact centre & is a European Contact Centre & Technology specialist.

In this episode we chat about technology in contact centres and a recent Twilio Flex project implementation that supported the next step in Memo’s digital transformation journey

Michael has just recently just completed the first of a three-stage course at Harvard Business School in the US and we hear about this and much more

I got him after first speaking about this some 4 years ago - Ray Biggs is COO at Ventrica and is very well known in our industry and for all the right reasons ! Get set for a great episode from Ray.

It's hard to share in a few words my admiration for Daisy - she is a subject matter expert , a true professional of our industry and most importantly a lovely human. We chat start ups, coaching, management, quality, making that leap, imposter syndrome and much more - a great episode from a true role model.

To officially launch Ascensos adding their Team Managers to the Team Leader Community I travelled to the Motherwell site of Ascensos in Scotland for two days and during the trip got to speak to John Devlin - CoFounder & CEO and also Caitlin McWhirter Senior Team Manager