The first in a new series of podcasts featuring people from the Team Leader Community.

Jordan Powell in Corporate Sales Team Leader at Gravity and also a big part of the Team Leader Community.

In this episode we chat about the transition from Agent to Team Leader

What is on your music playlist ?

What are the top factors that affect Customer Loyalty ?

What are the struggles for agents in our industry when it comes to systems ?

We covered this and much more in the latest episode of Get out of Wrap - join us live next Tuesday on Linkedin Live or watch it on YouTube

Join me and everyone who watches Get out of Wrap TV on Linkedin (every Tuesday at 10am UK time) as we chat about contact centres.

In this episode we are joined by Morris Pentel who shares just what we can gain by understanding uncertainty, doubt and confusion in our customer contacts.

This is a new concept where I am taking the audio from the show and sharing here - please do let me know what you think

Part 2 - Sandra Thompson on Emotional Intelligence.

A great episode to see in 5 years of Get Out of Wrap and Sandra demonstrates her own EI by getting me a cake !

In this episode Sandra shares more great tips on deploying Emotional Intelligence in the workplace - a must listen - not just for leaders but for everyone.

Sandra Thompson is an expert on Emotional Intelligence and Founder of Ei Evolution and is on a mission to equip leaders with this vital skill. Engaging, knowledgeable and fun this is a must listen 💜

Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.

Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depression had on her in what is an inspiring episode.

David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.

Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals.

We then chat about DDC Discusses.These insightful and different events are people focused rather than tech.

Katie chats about how fundamental our understanding of communication and language is in our industry and that before we can even touch the realms of AI and future technologies, we need to first take a step back and truly understand the science of conversation

Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole.

This is a unique opportunity to hear about Andy's own journey and about the exciting goings on at Sabio.

We talk about the history of Sabio, the future, how they engage and support their customers & innovations are used to solve problems.

We also chat about Disrupt - a great event coming up in London in March 

#callcenter #callcentre #contactcenter #contactcentre