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Getting Ghosted By Clients, Building Killer Products, and Mason’s Secret Project
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Watch this on YouTube: https://youtu.be/zivim8b7Hqs
In this episode, Chase and Mason discuss some of the biggest Ls they’ve taken as business owners, and the steps they took to turn their setbacks into comebacks.
They also share their best advice for building killer products, which includes actively listening to customer feedback and finding new ways to take off your “expert hat” and look at your work through the eyes of a beginner.
They wrap up the conversation by talking about a new project Mason’s working on, and how much he’s enjoyed going from being the master to being the student all over again.
Tune in if you want to hear a few anti-success stories and drop a comment with the book you think the boys should use to kick off the Dimond Download book club.
"I remember a period of time where I thought, 'Oh man, this isn't all that it was chalked up to be.' We were counting on this money, and it just didn't come. Those early days were brutal."
– Chase Dimond
WHAT YOU’LL LEARN ABOUT:
- Business Recovery Stories – Hear about a few of the guys’ past failures and what lessons they continue to carry with them to avoid going through the same miserable experiences.
- Getting Ghosted By Clients – Learn what steps to take to prevent getting ghosted by clients who accept your work, but intentionally (or unintentionally) avoid paying what you’re owed.
- How To Build A Killer Product – Gain a better understanding of how customer feedback can help you shape your product into something that’s even more valuable than what you’d be able to come up with in isolation.
- Community Building For Services – It may seem counterintuitive, but layering a community component on top of a service business can significantly improve client retention and provide better client outcomes with minimal additional effort.
- Sustaining The “Beginner’s Mindset” – Learn about the value of putting yourself in uncomfortable situations, where you’re trying to learn a new skill from scratch, and how that can provide inspiration for other lines of work where you’re much more experienced.
KEY MOMENTS IN THIS EPISODE:
00:01:50 – Business Recovery/Bounceback/Survival Stories
00:09:00 – Getting Ghosted By Clients Who Won't Pay
00:12:30 – What You Give Out, You Get Back 10x Over
00:17:05 – How To Be A Better Course Seller/Online Coach
00:20:11 – Importance of Listening To Customers & Serving Their Needs
00:24:35 – Mason's Going Deep On Research For A New Project
00:29:11 – How Many Hours A Week Of Free Time?
00:31:36 – Dimond Download Book Club?
00:34:00 – Closing Thoughts
LIKE, FOLLOW, AND SUBSCRIBE
Subscribe to the show and listen to all our past episodes at www.dimonddownload.com.
Keep up with Chase at…
- www.chasedimond.com
- www.twitter.com/ecomchasedimond
- www.linkedin.com/in/chasedimond
Keep up with Mason at…
- www.copymba.com
- www.twitter.com/CardinalMason
- www.tiktok.com/@cardinalmason
SUPPORT THE PEOPLE WHO SUPPORT US
Podcast production, show notes, and distribution is handled by James Sowers at www.castaway.fm.
Thumbnail design is handled by Steven Baterina at www.creosocial.net.
View all episodes
By Chase Dimond
4.9
108108 ratings
Send us a text
Watch this on YouTube: https://youtu.be/zivim8b7Hqs
In this episode, Chase and Mason discuss some of the biggest Ls they’ve taken as business owners, and the steps they took to turn their setbacks into comebacks.
They also share their best advice for building killer products, which includes actively listening to customer feedback and finding new ways to take off your “expert hat” and look at your work through the eyes of a beginner.
They wrap up the conversation by talking about a new project Mason’s working on, and how much he’s enjoyed going from being the master to being the student all over again.
Tune in if you want to hear a few anti-success stories and drop a comment with the book you think the boys should use to kick off the Dimond Download book club.
"I remember a period of time where I thought, 'Oh man, this isn't all that it was chalked up to be.' We were counting on this money, and it just didn't come. Those early days were brutal."
– Chase Dimond
WHAT YOU’LL LEARN ABOUT:
- Business Recovery Stories – Hear about a few of the guys’ past failures and what lessons they continue to carry with them to avoid going through the same miserable experiences.
- Getting Ghosted By Clients – Learn what steps to take to prevent getting ghosted by clients who accept your work, but intentionally (or unintentionally) avoid paying what you’re owed.
- How To Build A Killer Product – Gain a better understanding of how customer feedback can help you shape your product into something that’s even more valuable than what you’d be able to come up with in isolation.
- Community Building For Services – It may seem counterintuitive, but layering a community component on top of a service business can significantly improve client retention and provide better client outcomes with minimal additional effort.
- Sustaining The “Beginner’s Mindset” – Learn about the value of putting yourself in uncomfortable situations, where you’re trying to learn a new skill from scratch, and how that can provide inspiration for other lines of work where you’re much more experienced.
KEY MOMENTS IN THIS EPISODE:
00:01:50 – Business Recovery/Bounceback/Survival Stories
00:09:00 – Getting Ghosted By Clients Who Won't Pay
00:12:30 – What You Give Out, You Get Back 10x Over
00:17:05 – How To Be A Better Course Seller/Online Coach
00:20:11 – Importance of Listening To Customers & Serving Their Needs
00:24:35 – Mason's Going Deep On Research For A New Project
00:29:11 – How Many Hours A Week Of Free Time?
00:31:36 – Dimond Download Book Club?
00:34:00 – Closing Thoughts
LIKE, FOLLOW, AND SUBSCRIBE
Subscribe to the show and listen to all our past episodes at www.dimonddownload.com.
Keep up with Chase at…
- www.chasedimond.com
- www.twitter.com/ecomchasedimond
- www.linkedin.com/in/chasedimond
Keep up with Mason at…
- www.copymba.com
- www.twitter.com/CardinalMason
- www.tiktok.com/@cardinalmason
SUPPORT THE PEOPLE WHO SUPPORT US
Podcast production, show notes, and distribution is handled by James Sowers at www.castaway.fm.
Thumbnail design is handled by Steven Baterina at www.creosocial.net.