Getting Results with Dr. Jean

Dr. Jean, The Results Queen® explores LMA, an EOS® concept that stands for Lead, Manage, and Accountable, and shares a different way she's learned to use it inside growing organizations. What happens when you have the right person in an important role, but they're not ready to sit on the leadership team?

Dr. Jean begins with a lesson from her own leadership experience. She realized she was successfully setting the vision for an employee and holding that person accountable, but she wasn't actually providing the day-to-day management the employee needed.

That realization led to an important distinction: leading, managing, and holding someone accountable are three different responsibilities, and effective leadership requires all three.

Dr. Jean also breaks down the difference between a traditional organizational chart and an EOS Accountability Chart. Your org chart shows who reports to whom. Your Accountability Chart focuses on the functions and responsibilities the organization needs to succeed.

Then she shares a real-world example that challenged the traditional application of LMA.

A client had an important leadership seat occupied by a strong manager who wasn't yet ready for the strategic demands of the leadership team. Rather than demoting the employee, changing the title, or restructuring reporting relationships, they had the Integrator LMA the seat.

The result? Greater organization, less rework, increased productivity, and improved profitability.

It's a powerful reminder that sometimes the solution isn't changing the person. It's changing how the seat is being led.

You don't always have to change the person, their title, or their reporting structure to solve a leadership problem.

Sometimes the missing piece is simply making sure someone is truly leading, managing, and holding the seat accountable.

Look at your own Accountability Chart and ask:

Who is actually LMAing each critical seat?

If a department is struggling, don't immediately assume you have the wrong person. Determine whether that person is receiving the leadership, management, and accountability they need to succeed.

Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: [email protected]

Dr. Jean, The Results Queen explores one of the biggest challenges entrepreneurs, business owners, and sales professionals face: staying motivated when you simply don't feel like doing the work.

We've all been there.

The phone calls feel harder. The to-do list feels longer. The motivation just isn't there.

Inspired by conversations with a salesperson, her entrepreneurial son, and even her daughter's notification sounds, Dr. Jean examines how the things we hear, see, and experience every day influence our motivation.

Drawing from examples that include Wayne Gretzky, Roger Federer, EOS®, Seth Godin, and her Caveman Brain® framework, Dr. Jean shares practical strategies for overcoming the inevitable dips that every entrepreneur experiences.

Her message is simple:

You don't have to conquer the entire mountain today.

You just have to take one more step.

Whether that's one more phone call, one more email, or one more conversation, progress often begins with a single action.

Motivation isn't something you wait for.

It's something you create through action.

One more phone call.

One more step.

One more opportunity.

Those small actions create momentum, and momentum creates results.

The next time you don't feel motivated, ask yourself:

What's one small step I can take right now?

Then do it.

One phone call.

One email.

One task.

Because the shot you don't take is always the one you miss. Contact Dr. Jean here: Website: www.gettingresultswithdrjean.com Email: [email protected]

Dr. Jean, The Results Queen® sits down with insurance expert Joe Young, Director, Private Client Services with One Insurance Services for a conversation that will change how you think about insurance, risk, and protecting everything you've worked so hard to build.

Most business owners view insurance as a line item expense. Joe argues that mindset is exactly backwards.

Your insurance professional should be sitting at the same table as your CPA, attorney, banker, and financial advisor. Why? Because every major financial decision you make impacts your risk profile, and every risk decision impacts your financial future.

Joe shares real-world stories about homeowners, business owners, and high-net-worth individuals who unknowingly exposed themselves to significant financial risk because their advisory team wasn't working together.

From umbrella policies and cyber threats to LLC structures and estate planning mistakes, this episode is packed with practical insights that every business owner needs to hear.

If you've never had your professional advisors sitting around the same table, this conversation may be one of the most valuable you've heard all year. Go Get Results!

In Part 5 of Dr. Jean's Dealing with Difficult People series, Dr. Jean, The Results Queen® explores one of the most common workplace personalities: The Think They Know-It-All.

Unlike the true Know-It-All, this personality isn't driven by deep expertise. Instead, they're often seeking attention, validation, or appreciation. Their confidence can make it difficult for teams to evaluate ideas objectively, creating frustration and unnecessary conflict.

Drawing on her Caveman Brain® framework and years of leadership coaching, Dr. Jean explains why these personalities develop, how to recognize their communication patterns, and why embarrassing them almost always backfires.

You'll learn practical techniques for redirecting conversations, asking better questions, and encouraging stronger thinking without creating defensiveness. Dr. Jean also revisits the Platinum Rule, showing leaders why understanding how others want to be treated is often the key to reducing conflict and building stronger relationships.

Most difficult personalities aren't trying to create conflict.

They're trying to meet a need.

When you understand what's driving the behavior and respond with curiosity instead of confrontation, you create opportunities for better communication and stronger leadership.

Think about someone in your life who always seems to have an opinion.

Before dismissing them, ask yourself:

• What are they really looking for?
• How can I ask better questions?
• How can I redirect the conversation without creating conflict?

Small changes in your approach can dramatically change the interaction.

Go Get Results!!

Contact Dr. Jean here:

Website: www.gettingresultswithdrjean.com

Email: [email protected]

In Part 4 of Dr. Jean's 10-part "Dealing with Difficult People" series, Dr. Jean tackles one of the most challenging personalities in business: The Know-It-All.

Whether they're true experts with deep technical knowledge or simply believe they have all the answers, Know-It-Alls can make collaboration difficult if you don't understand how they're wired.

Drawing on more than 20 years of coaching and leadership experience, Dr. Jean, The Results Queen® explains how Caveman Brain®, life experiences, and personal "baggage" influence Know-It-All behavior. She also shares practical communication strategies that help leaders build trust instead of creating unnecessary conflict.

You'll learn why trying to out-argue a Know-It-All almost never works, how blending, redirecting, and backtracking can shift conversations, and why curiosity is one of the most powerful leadership tools you can develop.

Instead of seeing the Know-It-All as an obstacle, Dr. Jean challenges listeners to recognize the value they bring while adapting their own communication style to create better outcomes.

You don't have to beat the Know-It-All.

You simply have to communicate differently.

When you prepare well, ask thoughtful questions, and lead with curiosity instead of competition, you'll often discover that the conversation becomes collaborative instead of confrontational.

Think about the Know-It-All in your life.

Before your next conversation, prepare your key points, practice saying them out loud, and focus on asking questions instead of proving you're right.

Small changes in your communication can completely change the outcome.

Go Get Results!!

Contact Dr. Jean here:

Website: www.gettingresultswithdrjean.com

Email: [email protected]

In Part 3 of Dr. Jean's 10-part "Dealing with Difficult People" series, Dr. Jean, The Results Queen® explores one of the most emotional personalities you'll encounter: The Grenade.

Unlike the Tank or the Sniper, the Grenade often appears calm until frustration builds to a breaking point. Then, seemingly out of nowhere, they erupt with an emotional outburst.

Drawing on more than 20 years of coaching and leadership experience, Dr. Jean explains why this behavior happens through the lens of Caveman Brain® and shares practical strategies for de-escalating emotionally charged situations.

You'll learn why matching emotion with emotion only fuels the conflict, how to calmly regain the person's attention, and why lowering your voice can be more powerful than raising it.

Dr. Jean also introduces three powerful communication techniques: blending, redirecting, and backtracking, helping leaders build rapport, reduce resistance, and create more productive conversations.

Whether you're leading a team, managing clients, or navigating difficult personal relationships, this episode provides practical tools to help you respond with confidence instead of reacting emotionally.

When someone explodes emotionally, your job isn't to win the argument.

Your job is to lower the emotional temperature, understand what they're really trying to communicate, and guide the conversation back toward a productive outcome. Go Get Results!!

Contact Dr. Jean here:

Website: www.gettingresultswithdrjean.com

Email: [email protected]

Dr. Jean revisits one of her favorite leadership concepts: Breakdown for Breakthrough.

Every leader experiences setbacks, conflict, and disappointment. The question isn't whether breakdowns will happen. The question is what you'll do next.

Dr. Jean explains how many people become trapped in the "breakdown" by replaying the story, seeking validation, and focusing on everything that went wrong. While it may feel good in the moment, it rarely leads to resolution.

Instead, she encourages leaders to shift their attention toward the breakthrough by asking a different set of questions:

• What outcome do I want?
• What outcome does the other person want?
• How can we move forward together?

Drawing on concepts from Caveman Brain, EOS®, and her years of executive coaching, Dr. Jean shares a practical framework for replacing blame with curiosity, conflict with collaboration, and frustration with forward progress.

Whether you're navigating challenges in business, leadership, or personal relationships, this episode will help you spend less time reliving the problem and more time creating the solution.

Every breakdown presents an opportunity for a breakthrough.

The moment you stop replaying the story and start focusing on the outcome, you create space for resolution, learning, and growth.

The next time something doesn't go your way, pause before telling the story again.

Go Get Results!

Contact Dr. Jean here:

Website: www.gettingresultswithdrjean.com

Email: [email protected]

In Part 2 of Dr. Jean's 10-part "Dealing with Difficult People" series, she introduces one of the most frustrating personalities you'll encounter in leadership: The Sniper.

Unlike the Tank, who confronts you directly, the Sniper attacks from the sidelines through sarcasm, passive-aggressive comments, eye rolls, gossip, and subtle public humiliation. Their goal is to control the situation without taking ownership of their behavior.

Drawing on over 20 years of coaching and leadership experience, Dr. Jean explains why Snipers behave this way through the lens of Caveman Brain® and teaches practical techniques to stop the behavior before it escalates.

You'll learn how to recognize the Sniper's tactics, ask questions that expose their true intent, redirect conversations toward productive outcomes, and even distinguish between a true Sniper and a "Friendly Sniper."

Whether you're leading a team, managing clients, or navigating difficult relationships, this episode gives you actionable strategies for handling hidden conflict with confidence and composure.

Snipers succeed when they keep you reacting emotionally.

The moment you become curious instead of defensive, ask thoughtful questions, and bring the behavior into the open, you shift the conversation from conflict to resolution.

Think about someone in your life who tends to communicate through sarcasm, indirect criticism, or gossip.

The next time it happens, pause, breathe, and ask:

"When you say that, what are you really trying to say?"

Approaching the conversation with curiosity instead of defensiveness may completely change the outcome.

Go Get Results!

Contact Dr. Jean here:

Website: www.gettingresultswithdrjean.com

Email: [email protected]

In this first episode of a special 10-part series, Dr. Jean, The Results Queen® explores one of the most challenging aspects of leadership: dealing with difficult people.

Drawing from one of the very first leadership courses she developed more than 20 years ago, Dr. Jean introduces the framework she still uses today to help leaders understand difficult personalities through the lens of Caveman Brain®.

Before diving into the individual personality types, she explains how people typically move outside their normal comfort zone into one of four behavioral styles:

• Task-focused and aggressive
• Task-focused and passive
• People-focused and passive
• People-focused and aggressive

Understanding a person's intent is the first step toward responding effectively instead of reacting emotionally.

The first personality in the series is The Tank.

Tanks are direct, controlling, and often intimidating. While their behavior can feel personal, Dr. Jean explains that their actions are usually driven by a desire to regain control, not by a desire to attack you personally.

You'll learn practical techniques for staying calm, maintaining your confidence, earning respect, and redirecting difficult conversations toward productive outcomes.

Whether your "Tank" is a client, coworker, employee, manager, or family member, these tools can help you navigate conflict with greater confidence and composure.

Most difficult behavior isn't about you.

It's about someone else's attempt to regain control, reduce uncertainty, or protect themselves.

When you stop taking the behavior personally and begin diagnosing the person's intent, you can respond in ways that build respect instead of creating more conflict.

Think about the "Tank" in your own life.

The next time they become aggressive or confrontational, remember:

• Hold your ground.
• Stay calm.
• Breathe.
• Focus on the outcome.
• Redirect the conversation toward a solution.

Then come back next week as Dr. Jean introduces the next difficult personality type in the series.

Go Get Results!

Contact Dr. Jean here:

Website: www.gettingresultswithdrjean.com

Email: [email protected]

Dr. Jean, The Results Queen® introduces Smart Person Syndrome®, the deeply ingrained need to prove that you are the smartest person in the room.

From childhood through formal education, many of us are rewarded for answering questions quickly and correctly. But what happens when that conditioning follows us into leadership?

Dr. Jean explains how leaders, managers, and business developers often rush to provide answers, tell long stories, and instruct others because they believe that demonstrating their expertise makes them more effective.

In reality, constantly supplying the answers can prevent employees from thinking critically, limit collaboration, and keep leaders trapped in the role of solving every problem themselves.

The smartest person in the room is not necessarily the person with the fastest answer. It is often the person who asks the question that causes everyone else to think differently.

Dr. Jean shares a simple framework for replacing answers with curiosity, including three questions she uses in leadership, coaching, strategy, and new business development conversations.

She also explains how to practice asking better questions through the Question Game, why leaders should remove "why" from their vocabulary, and how curiosity can create stronger teams, better conversations, and more meaningful results.

Dr. Jean recommends keeping three questions ready:

1. Help me understand.
2. What makes you say that?
3. What outcome are you looking to achieve?

These questions can be combined, adapted, and used throughout leadership, coaching, strategy, and client conversations.

Pay attention to your conversations this week.

When someone asks you a question, resist the urge to immediately provide the answer.

Acknowledge what they said, pause, and ask:

"What outcome are you looking to achieve?"

Then notice how the quality of the conversation changes.

Go Get Results!

Contact Dr. Jean here:

Website: www.gettingresultswithdrjean.com

Email: [email protected]