In today's episode of Stories from the River, the host becomes the guest. That's right, Broad River's CEO and Stories from the River's host becomes the main conversation topic, as Josh Hatchell, Broad River's Senior Retail Experience Manager, along with a room full of Retail Opertions Memory Makers, ask meaningful and insightful questions into Charlie's past, present, and Broad River's future.

This episode was recorded on September 18, 2025, from Broad River's Fort Mill, South Carolina, campus, during a session with Retail Ops called "Get To Know You" with a leader from Broad River Retail. For this session, the Retail Ops Leaders asked Charlie if he would be interviewed for this Q&A session.

During this part one of a two-part series, we see Charlie candidly reflect on his personal and professional journey, sharing stories from his earliest jobs, the lessons learned along the way, and his philosophy about company culture. If you've been a long term listener, you'll already know Broad River prides itself on the culture they've built, and in this episode, you get a glimpse into its early creation.

Charlie emphasizes how Broad River's culture is rooted in recognizing unique contributions of Memory Makers, building identities, and helping furnish life's best memories. He discusses his inspirations, touching on books, podcasts, and personal interests, and provides insights into the company's growth strategy and vision for the future.

Enjoy this honest and open conversation between Charlie and the entire Retail Ops team and come back for part 2!

Books: Everybody Matters by Bob Chapman and Raj Sisodia - https://www.amazon.com/dp/1591847796 A Million Little Miracles by Mark Batterson - https://www.amazon.com/Million-Little-Miracles-Rediscover-Bigger/dp/B0CXJJPSVK Win the Day by Mark Batterson - https://www.amazon.com/Win-Day-Habits-Stress-Accomplish/dp/B08B6DJXPZ Do It For a Day by Mark Batterson - https://www.amazon.com/Do-Day-Make-Break-Habit/dp/B08ZQMN8BS

Podcasts: Truly Human Leadership Podcast https://www.barrywehmiller.com/blog/podcasts Acquired https://www.acquired.fm/ The Knowledge Project https://www.youtube.com/@tkppodcast No Mercy, No Malice (by Scott Galloway) https://www.profgalloway.com/ A Little Bit of Optimism (by Simon Sinek) https://simonsinek.com/podcast/

This video on Youtube: https://youtu.be/jsYEZf2xDO8

Visit https://www.storiesfromtheriver.com for more episodes.

Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com

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