Service Design Show

Getting your boss to prototype customer experience / Adam Lawerence / Episode #7

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Adam Lawrence talks about the power of jamming, the relationship between work and play and about using theater as a toolset within service design.
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EPISODE GUIDE
0:49 - First encounter with Service Design.
6:08 - How can we Jam to find our next next big idea?
14:28 - Why do work and play fit well together?
21:10 - What if theater was a toolset?
29:25 - Beginners tip: do research and prototype!
30:32 - Adams question: how can I do this using fewer words?
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ABOUT ADAM LAWRENCE
@AdamStJohn ➜ https://goo.gl/Gx2Wn0
Work * Play * Experience ➜ http://goo.gl/CqrucF
LINKS FROM THE SHOW
Global Service Jam ➜ http://goo.gl/dKJNYv
Global Sustainability Jam ➜ http://goo.gl/xbA0Wy
Global Gov Jam ➜ http://goo.gl/fyEZcR
Applied Improvisation Network ➜ http://goo.gl/EvH6wj
This is Service Design Doing (book) ➜ http://goo.gl/laTuwm
...more
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Service Design ShowBy Service Design Show
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