In this episode of the Global Investors Podcast, host Charles Carillo speaks with Luke Leins, SVP of Business Development at ResProp Management, about what truly drives success—or failure—in apartment property management.

Drawing from experience managing over 23,000 multifamily units, Luke explains why property management is one of the most overlooked yet most critical drivers of NOI. The discussion covers multifamily property management strategy, third-party management, and how real estate operations directly impact investor returns.

Luke breaks down common mistakes investors make, including unrealistic pro formas, payroll misrepresentation, and involving property managers too late in the acquisition process. He also shares practical guidance on property management due diligence, staffing and culture, and how to choose the right third-party property manager.

This episode offers a clear, operator-level look at how apartment property management shapes long-term real estate performance.

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