We need to be giving service design away. At least according to Jamin Hegeman. Jamin has moved from Adaptive Path to become the head of design at Capital One financial services division. We talk about why he did that. And finally we address the need for a compelling vision and how management people are missing the point here.

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EPISODE GUIDE

2:00 - First encounter with Service Design.

3:55 - What does giving service design away mean?

12:15 - Why did I go in-house?

21:00 - What is a compelling vision?

28:46 - Big question: what are the big questions within service design?

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OFFICIAL YOUTUBE CHANNEL

Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/servicedesignshow