Glazed Over

Glazed Over

By CCSAArtsVisual Arts
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Glazed Over episodes

  • Handling Negative Reviews with Maddie Riegel

    Nobody wants a bad review, but it happens—even to the best studios. In this episode, we're joined by Maddie Riegel, owner of Glazed Expressions, who has mastered the art of responding to negative feedback with grace and professionalism. Maddie walks us through her approach to handling tough reviews on Google, Facebook, and Yelp—without losing your cool. From diffusing tension to turning critics into loyal customers, she’s got the strategies you need when things go sideways. Don’t let a bad review ruin your day—tune in and learn how to take control of the narrative!


    Bisque Imports has partnered with 4-H, America's largest youth organization! Licensed shapes are here- stock up now! https://www.bisqueimports.com/


    Check out Occasion: https://occasion.app/

    49 min
  • Kiln Chat with Jim Skutt

    We are so excited to have the King of Kilns himself, Jim Skutt, on the podcast this week! Jim talks to us about kilns types, best practices for loading, how easy repairs can be, and more. He even answers some very specific "hypotheticals" from Christine and Ammie. This will be an episode many of us come back to over and over again, we just know it! Learn more about Skutt Kilns at www.skutt.com

    Bisque Imports has partnered with 4-H, America's largest youth organization! Licensed shapes are here- stock up now! https://www.bisqueimports.com/

    Check out Occasion: https://occasion.app/

    1 hr 9 min
  • 4/20 Events Should Be A High Priority with Stacey Sparrow and Caren Clarke

    In this episode of Glazed Over, Ammie and Jessica are joined by Stacey and Caren to talk all things 4/20 events! We’re covering how to host your own, collaborate with dispensaries, price your pieces and events, and best glazing practices for ceramic bongs and pipes. We cover disclaimers and language for these events- especially if cannabis is not legal where you are. This episode is packed with tips, laughs, and plenty of high-spirited creativity.

    1 hr 3 min
  • Displays with Nancy Tuel and Wendy Pettys

    Today we chat with display queens Nacy Tuel of Your Art's Desire and Wendy Pettys from The Pottery Patch. This episode is full of inspiration from starting with displays, tips on lighting, how to plan and schedule new displays, storing props, and more. You'll leave this episode excited and brimming with ideas for window displays, speedbumps, and shelf vignettes. 

    54 min
  • Applying for Grants with Jaryn Conway

    We have Jaryn Conway back on the podcast this week to discuss Grants. She tells us about how to find grants, what the application process looks like, and what to expect. Jaryn also walks us through the THRIVE program from the Small Business Administration, a robust and exciting acceleration program for small businesses across the US. Learn more about the program here: https://sbathrive.com/

    43 min
  • Technology Trends for PYOP with Aksh Gupta

    This week we chat with Aksh Gupta of Occasion about what's trending in technology. We discuss where AI is going, how omni channels are the future, and what PYOP can do to stay up to date with the changing tides. Aksh is a wealth of information and makes a potentially intimidating topic really accessible. He even offers a special discount for CCSA members, so don't skip this episode! Learn more about Occasion at https://occasion.app/

    44 min
  • Adding a Coffee Bar

    Ever thought about adding a coffee bar to your studio? Join us as we chat with Sherry and Scott George from Meg-Art Pottery Painting Studio & Espresso Bar. They’ll share their insights and experiences on blending art and coffee to create a unique studio experience!


    45 min
  • Trusting Your Staff with Lori Neff

    We have PYOP legend Lori Neff of As You Wish Pottery on the podcast today to discuss how to trust your staff when you can't (or don't want to!) be in the studio. Spoiler alert: it takes an excellent training program and clear policies and systems. We know you'll be inspired to beef up your training program after hearing from Lori! 

    56 min
  • Email Best Practices with Constant Contact

    Today we chat with Bill Shipley of Constant Contact about how to send better emails. He talks us through interesting subject lines, what open rates we should be looking for, how often we should be emailing our audience and more. CCSA members get a discount on a Constant Contact account with their active membership!

    58 min
  • Why A Business Continuity Plan is Important with Ferne Benson

    This week we're chatting with the incredible Ferne Benson about her recent breast cancer journey and how that impacted her studio, Mr. Toad's Pottery. Learn how putting systems in place can help you step away and trust your staff to take over in emergencies. Find the CCSA Business Continuity Guide in the resources on ccsaonline.com

    50 min

About Glazed Over

From the publisher's feed

Glazed Over is the newest offering from the Contemporary Ceramic Studio Association. Own a ceramic studio and want to amplify your reach? Thinking of opening a contemporary ceramic art space but don’t…