CI powers up AI to overcome language barriers

Recently CI announced an integration to Googles over 131 languages. The feature, Global Language Assist, further enhances ALL callers’ experiences, in their own primary language. In this podcast, Chris Herring, Executive Vice President and co-founder of CI gives us a glimpse of where this is all going. CI is best known for its eONE Conversational AI IVR called The Virtual Concierge. Computer Instruments (CI) has been on the leading edge of CTI and IVR solution development for almost one half a century. Today however, elevating the caller’s experience and automating routine and repetitive tasks has always been the impetus behind creating CI’s portfolio of applications. Among the most sought-after of these are inbound self-service, automated outbound notification and survey delivery and lastly custom applications. Infusing AI into CI’s portfolio was the natural next step toward enriching the caller experience.

Visit https://instruments.com/