In this engaging episode of The Digital Adoption Show, host Rachita Mehrishi, Product Marketing Manager at Whatfix, speaks with Andrew James Viglione, Director of Global Commercial Learning and Development at Gilead Sciences. Andrew, with over 13 years of experience across MedTech, pharmaceuticals, and sales, shares his insights on designing global learning strategies, managing regional customization, and using data to drive ROI in learning programs.

Key Discussion Points:

1. Global Learning Strategies: Andrew emphasizes the importance of balancing global consistency with regional flexibility in learning strategies. He shares how Gilead Sciences approaches global learning by focusing on core competencies that can be standardized globally, while allowing regional affiliates to tailor content based on local market needs.
2. Competence, Confidence, and Competitiveness Framework: A core takeaway from Andrew’s approach is how Gilead uses the three pillars—competence, confidence, and competitiveness—to shape its global learning programs. By operationalizing competence at the global level and giving regional teams ownership of confidence and competitiveness, Gilead ensures that learning initiatives meet both global and local objectives.
3. Challenges in L&D for Global Teams: Andrew discusses the challenges of managing learning across different regions, particularly in highly regulated industries like pharma and MedTech. He highlights the complexities of copy approval processes, regulatory requirements, and how L&D teams must navigate these while ensuring that learning materials are timely and relevant for local markets.
4. Data-Driven Learning Outcomes: Andrew outlines how data plays a crucial role in improving learning effectiveness and demonstrating ROI. Using the Kirkpatrick model, Gilead tracks various metrics, from completion rates to correlations between learning engagement and business outcomes. Andrew stresses the importance of not only collecting data but also using it to tell compelling stories to senior leadership about the impact of learning programs.
5. Regional Customization in Learning: One of the biggest challenges Andrew touches on is ensuring that learning content is relevant and adaptable for different regions while maintaining global consistency. He explains how Gilead navigates this by creating modular content that can be easily customized by regional affiliates without duplicating efforts, thus speeding up deployment and maintaining quality.
6. Importance of L&D in Business Strategy: Andrew underscores how integral learning and development is to broader business goals. He shares how Gilead’s L&D strategies directly contribute to enhancing employees’ capabilities and, ultimately, the company’s competitiveness in the marketplace. He emphasizes that L&D teams should focus on outcomes that align with business priorities and help demonstrate the value of training to organizational leadership.

Conclusion: 
Andrew wraps up the discussion by advising L&D professionals to focus on what they can control and empower regional teams to drive local learning needs. He highlights the importance of creating a sustainable, data-driven L&D strategy that supports global business objectives while allowing for regional flexibility. By leveraging competence at the global level and letting regional teams drive confidence and competitiveness, organizations can deliver impactful learning experiences that benefit both the learners and the business.

Tune in to hear more insights from Andrew on navigating the complexities of global L&D in a dynamic industry, only on The Digital Adoption Show.

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