In this episode, Randy talks with Aaron Boland. Aaron Boland is a Co-owner of Expert Plumbing and Drains, he has over 20 years of plumbing experience. He was born in Dublin Ireland and eight years ago he decided to make the move to Canada due to a decline in the Ireland economy. He is the industry standard that reaches far above the norm. Expert Plumbing & Drains provide their customers with the most comprehensive full-service plumbing at affordable and fair pricing. They arrive on-time to your home or business and are fully equipped with the latest technology and professional plumbing knowledge to get the job done right. With years of experience, they can diagnose any problem and perform the plumbing service you require, including emergency plumbing, 24 hours a day, 7 days a week

What you can expect to hear in this episode:

• When he first arrived in Canada he lost is plumbing license because what he didn’t realize was, just because he was a plumber in Ireland didn’t make him a plumber in Canada and that was a big punch to the gut.
• Aaron had to start all over again and make the jump from industrial plumbing to residential plumbing and now he is extremely skilled at both.
• How a business culture is created really makes a difference in the field because when there’s a strong culture the employees feel a sense of ownership and make sure they do good work to positively represent their company.
• Aaron and Randy built the company culture with the intention of always going above and beyond for their clients even if it cost them a little more money.
• Honesty and fairness are some of Aaron’s foundational principles and that kind of mindset is instilled deep within the company culture.
•  A lot of times in the plumbing industry people tend to cut corners and blame others for their shortcomings Aaron and his team, on the other hand, takes responsibility for getting the job done no matter what, even if it means going outside the scope of what they’re getting paid for.
• Another big thing that is apart of the EP&D culture is speaking up when you see something wrong, it works as a great way to create transparency with both employees and clients.
• Developing a great client experience is a great way for any company to increase client satisfaction and referrals.
• Most trades are too busy managing upset because they are stuck working in the business that they never get to see how they can create a great client experience, and that cost them more than they will ever know.

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