Good Things in Life host Genia Stephen and storyteller Katie Bachmeyer wrap up their three-part discussion on medical safeguarding by identifying the ways that the right mindset really makes a difference in patient advocacy, both on the part of the health care worker and the patient advocate. Genia, who’s been providing medical safeguarding services for her sister in intensive care since November 2020, talks about how any health care worker, regardless of their personality, can truly change the patient experience for the better, and how advocates can recognize that medical staff need understanding too. This was a fascinating wrap-up to a three-part series that’s all about empathy, support, and positivity. If you’ve missed the last three episodes, you may want to listen to those first.