H&M is the latest fashion retailer to start charging shoppers for online returns. Jonathan De Mello, Founder & CEO at JDM Retail, joins Natalie to explore whether the days of free returns are really over. Why has bracketing (ie. buy 5 items, return 4) become normalised? Hint: retailers, you created a monster. And will charging for returns will be enough of a deterrent to reverse the buy-to-try shopping mentality? Links: <a href="https://jdmretail.com/">JDM Retail</a> Connect with <a href= "https://www.linkedin.com/in/jonathan-de-mello-7a26783/">Jonathan</a> on LinkedIn Follow <a href="https://twitter.com/DeMelloRetail">Jonathan</a> on Twitter/X Register for <a href= "https://www.deptagency.com/en-gb/event/dept-commerce-week-2023/">DEPT Commerce Week</a> on 27/9! Natalie be speaking alongside TikTok and HighSnobiety. WHAT is a <a href= "https://www.vice.com/en/article/v7eda9/are-you-a-geriatric-millennial"> geriatric millenial</a>?

H&M is the latest fashion retailer to start charging shoppers for online returns. Jonathan De Mello, Founder & CEO at JDM Retail, joins Natalie to explore whether the days of free returns are really over. Why has bracketing (ie. buy 5 items, return 4) become normalised? Hint: retailers, you created a monster. And will charging for returns will be enough of a deterrent to reverse the buy-to-try shopping mentality? Links: JDM Retail Connect with Jonathan on LinkedIn Follow Jonathan on Twitter/X Register for DEPT Commerce Week on 27/9! Natalie be speaking alongside TikTok and HighSnobiety. WHAT is a geriatric millenial?

H&amp;M is the latest fashion retailer to start charging shoppers for online returns. Jonathan De Mello, Founder &amp; CEO at JDM Retail, joins Natalie to explore whether the days of free returns are really over.&nbsp;Why has bracketing (ie. buy 5 items, return 4) become normalised? Hint: retailers, you created a monster.&nbsp;And will charging for returns will be enough of a deterrent to reverse the buy-to-try shopping mentality? Links: <a href="https://jdmretail.com/" rel="noopener noreferrer">JDM Retail</a> Connect with&nbsp;<a href="https://www.linkedin.com/in/jonathan-de-mello-7a26783/" rel="noopener noreferrer">Jonathan</a> on LinkedIn Follow <a href="https://twitter.com/DeMelloRetail" rel="noopener noreferrer">Jonathan</a> on Twitter/X Register for <a href="https://www.deptagency.com/en-gb/event/dept-commerce-week-2023/" rel="noopener noreferrer">DEPT Commerce Week</a> on 27/9! Natalie be speaking alongside TikTok and HighSnobiety. WHAT is a <a href="https://www.vice.com/en/article/v7eda9/are-you-a-geriatric-millennial" rel="noopener noreferrer"> geriatric millenial</a>? &nbsp; &nbsp; &nbsp;

Goodbye Free Returns. It's Been Costly.

Disrupt or be disrupted - that's the choice facing retailers today.

Hosted by retail analyst Natalie Berg, this podcast unpacks the latest trends and innovations impacting the global retail sector. We explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future and what retailers need to do to stay relevant to today's ubiquitously connected consumers. Join us for lively discussions with the industry's brightest minds - retail CEOs, business leaders, disruptive brands, analysts and tech experts. 

Topics covered include:

•	Retail leadership lessons: how to thrive in a perpetually evolving retail landscape
•	How to meet the needs of today's hyper-informed, "on-my-terms" shopper
•	Unified commerce: the convergence of physical and digital retail
•	How technology can enhance the customer experience
•	Store reinvention: how to repurpose bricks & mortar retail
•	Future of e-commerce
•	How AI and other emerging technologies will revolutionise the retail sector
•	Macroeconomic, sociodemographic and ESG trends
•	Evolution of customer loyalty

This is a London-based show with a global audience. For more, visit retaildisrupted.com

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News

Business News

Disrupt or be disrupted - that's the choice facing retailers today. Hosted by retail analyst Natalie Berg, this podcast unpacks the latest trends and innovations impacting the global retail sector. We explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future and what retailers need to do to stay relevant to today's ubiquitously connected consumers. Join us for lively discussions with the industry's brightest minds - retail CEOs, business leaders, disruptive brands, analysts and tech experts. Topics covered include: • Retail leadership lessons: how to thrive in a perpetually evolving retail landscape • How to meet the needs of today's hyper-informed, "on-my-terms" shopper • Unified commerce: the convergence of physical and digital retail • How technology can enhance the customer experience • Store reinvention: how to repurpose bricks & mortar retail • Future of e-commerce • How AI and other emerging technologies will revolutionise the retail sector • Macroeconomic, sociodemographic and ESG trends • Evolution of customer loyalty This is a London-based show with a global audience. For more, visit retaildisrupted.com

Disrupt or be disrupted - that's the choice facing retailers today.

Hosted by retail analyst Natalie Berg, this podcast unpacks the latest trends and innovations impacting the global retail sector. We explore how technology is reshaping the world of commerce, how shopping habits will evolve in the future and what retailers need to do to stay relevant to today's ubiquitously connected consumers. Join us for lively discussions with the industry's brightest minds - retail CEOs, business leaders, disruptive brands, analysts and tech experts. 

Topics covered include:

•	Retail leadership lessons: how to thrive in a perpetually evolving retail landscape
•	How to meet the needs of today's hyper-informed, "on-my-terms" shopper
•	Unified commerce: the convergence of physical and digital retail
•	How technology can enhance the customer experience
•	Store reinvention: how to repurpose bricks &amp; mortar retail
•	Future of e-commerce
•	How AI and other emerging technologies will revolutionise the retail sector
•	Macroeconomic, sociodemographic and ESG trends
•	Evolution of customer loyalty

This is a London-based show with a global audience. For more, visit retaildisrupted.com

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Goodbye Free Returns. It's Been Costly.

Goodbye Free Returns. It's Been Costly.

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