Hello, hello â and welcome back to Greedy Bitch, the podcast for groomers who are done apologizing for wanting more. Iâm your host, River Lee, founder of The Savvy Groomer â and if youâre new here, this show is where we talk about the real side of running a grooming business: the money, the mindset, and the messy middle that no one warns you about. And today, whew⌠weâre talking about the holiday emotional hangover â managing people when youâre running on empty. December isnât just busy. Itâs emotionally contagious. Everyoneâs buzzing, frazzled, sugar-crashing â and youâre the one trying to keep it all together. So grab your coffee, or maybe that third peppermint mocha, and letâs talk about what happens when your clientsâ emotions start colliding with your own â and how to calm the storm without losing your mind. Alright, letâs just call it what it is â December has big energy. Everyoneâs rushing, panicking, over-spending, over-promising, and under-resting. And guess who they bring that energy to? You. Itâs like being the emotional barista for the entire town. They come in steaming, foaming at the top, and expect you to serve them calm in a to-go cup. I call it emotional glitter â because it gets everywhere. You think youâve brushed it off, but nope â itâs on your schedule, your inbox, your mood, your poor bather who just wanted to eat their sandwich in peace. Picture this: A client bursts through your door â breathless, late, apologizing â âOh my god, Iâm so sorry, traffic was crazy, I had to fight three people at Target for a Squishmallow, the kids are screaming, the tree fell overâŚâ And before you even realize it, youâre vibrating at a 9 out of 10 and you havenât even touched a dog yet. Thatâs what I mean when I say December is emotionally contagious. You can pick up someone elseâs stress faster than dog hair on a clean pair of black leggings. Now hereâs the first truth I need you to remember: đ You canât calm a client when your own nervous system is on fire. This is what I call emotional triage. Before you start managing their meltdown, youâve got to check your own vitals. Take a breath right now with me â inhale⌠exhale⌠Thatâs the sound of you taking your power back. I want you to pause and literally ask yourself: âOn a scale of 1 to 10, how stressed am I right now?â Be honest â no oneâs grading this. If youâre at a 5 or 6, you can probably stay calm. If youâre at an 8, 9, or full-blown âsomeone breathe near me and I might cry,â thatâs a no. If your numberâs above a 7 â do. not. engage. Donât respond to that text. Donât pick up that phone. Donât start that conversation yet. Because you wouldnât clip hair with a dull blade â so why handle a client with a dull emotional edge? That pause? Thatâs not avoidance. Thatâs leadership. Thatâs saying, âI care enough about this relationship to not come in swinging.â So when you feel that wave of stress hit, try a quick 90-second reset. Step outside, get a sip of water, stretch your shoulders, pet a dog who makes you smile â anything that signals to your brain: âWeâre safe. Weâve got this.â And if you canât physically leave the table, at least change your mental room. Turn on a calm song. Spray some peppermint oil. Roll your shoulders, unclench your jaw. Thatâs you flipping your nervous system switch from fight-or-flight to focused-and-fine. Because hereâs the deal â your energy sets the tone. If you walk into the salon sharp, tired, and snippy, your clients will mirror it right back to you. Theyâll start to feel defensive, tense, maybe even combative â and youâll start thinking, âUgh, why are all my clients acting crazy lately?â Spoiler: itâs because you feel crazy lately. Now, thatâs not shame. Thatâs awareness. Weâre human. We have bad days. But the more you practice emotional triage, the easier it becomes to catch yourself before the spiral. Think of it like brushing out a small tangle before it turns into a matt â You deal with it early, gently, and regularly, so it doesnât turn into a painful, snarled mess later. So hereâs your first little exercise for this week: Before you answer any client text, take three seconds and rate your stress level. If itâs 1â6, respond calmly. If itâs 7 or higher â delay it. Youâll be amazed how many âemergenciesâ solve themselves if you give them an hour and a deep breath. And when you start showing up that way â grounded, measured, in control â youâll notice something magical happen. Clients stop spiraling as much. Your team relaxes. The dogs behave better. Because everyone â humans and animals alike â feel safer around calm leadership. Thatâs your new job title this holiday season, my friend: Chief Emotional Regulator of Chaos. Letâs talk about what I call the mirror principle. Clients donât actually respond to what you say â they respond to how you feel. Your energy is the message before the words even land. If youâre anxious, they get defensive. If youâre calm, they exhale. If youâre frazzled, they assume somethingâs wrong. They are literally holding a mirror up to your tone and energy. And this is the part no one tells you when you open your grooming business â youâre not just the groomer. Youâre the emotional thermostat of the room. Thatâs why one of the best leadership skills you can ever develop isnât a fancy grooming technique â itâs emotional regulation. And I donât mean faking calm while youâre internally screaming. I mean actually finding it. So what does that look like in real life? Letâs say a client texts you: âHey! I totally forgot to book Fluffyâs Christmas groom, can you squeeze me in this Saturday?â Old you: panic, guilt, heart racing, scrolling your calendar, bargaining with your sleep schedule like, âMaybe if I stay late and skip dinner, I can make it work?â But the Greedy Bitch version of you â she pauses. She takes a deep breath, checks her schedule, and decides to respond with grounded confidence: âHey Susan! Iâd love to help, but Iâm completely booked through the holidays. I can put you on my cancellation list or go ahead and schedule January so sheâs fresh for the new year.â Youâre not cold. Youâre not apologizing. Youâre clear, kind, and calm. And guess what? That calm energy is contagious too. When you model calm, people borrow it. When you model chaos, they mirror that. Itâs just like dating â if youâre texting someone while overanalyzing every emoji, they feel it. But if youâre confident, relaxed, and grounded in your own worth, they lean in. They trust you. Same thing with clients. They donât want to feel your overwhelm â they want to feel your assurance. That sense of, âYouâre in good hands. Iâve got this.â Now picture this: A client walks in with full-on holiday stress eyes â you know the look. Like theyâve been wrapping presents and crying since Tuesday, running on caffeine and chaos. Theyâre talking too fast, fumbling their wallet, apologizing for everything. Your job in that moment isnât to absorb their energy â itâs to transform it. You do that with your tone, your body language, and your environment. Smile softly. Slow your voice. Make eye contact. You might say something like: âHey, deep breaths â we made it! Fluffyâs here, weâve got her. Go grab a coffee and enjoy your break.â Itâs not about the words â itâs the vibe. Youâre giving permission for peace. And hereâs the best part: when you do this enough, it becomes muscle memory. Youâll start catching yourself before the spiral â and shifting energy in seconds. Youâll realize: âI donât have to ride their rollercoaster. I can stand on the ground and hold the gate steady.â You just became the calm in their chaos. And the more you practice that, the easier it gets â for you, for your team, and for every stressed-out client walking through your door. Because remember â your calm doesnât just change the day. It changes the room. So now that youâve learned how to manage the energy between you and your clients, letâs zoom out and talk about something bigger â the energy of your space. Because hereâs the truth: Even if youâre grounded, your salon can still be chaotic. Every conversation, every bark, every sigh leaves a little energetic residue behind â like emotional fur floating in the air. So if youâre fried, your clients will feel it the second they walk in. Thatâs why itâs time to do a little energy reset. Not just for them â for you. đż 1ď¸âŁ Sensory Reset Think of your salon like a nervous system. Music, scent, and light are the sensory signals that tell everyone â âWeâre safe. Weâre calm. Weâve got this.â So letâs fine-tune them. Music: Forget âJingle Bell Rockâ on repeat. Pick a playlist that matches the energy you want, not the chaos you have. Think mellow lo-fi, acoustic coffeehouse, even spa playlists. Something that helps you breathe slower. Scent: Peppermint for focus. Lavender for calm. Vanilla for comfort. And please â skip the âcinnamon explosionâ candles that smell like a Yankee Candle store on fire. Use a diffuser or light essential oils instead. Subtle is soothing. Lighting: Lighting is huge. If you can, swap harsh white bulbs for warm ones. Harsh light screams âstress.â Warm tones whisper âpeace.â Youâd be amazed how a 10-dollar bulb can change the vibe of your whole space. And if you work mobile â the same rules apply. Your van is a rolling salon and a rolling mood board. Keep a calming scent, play quiet music between appointments, and clear out that chaos energy between stops. âď¸ 2ď¸âŁ Micro-Breaks Now letâs talk about you. Because no playlist or diffuser can fix burnout if you never take a breath. I know, I know â âI donât have time.â But hereâs the truth: you donât have the time not to. Every 90 minutes, take 60 seconds to check in with your body. Stretch your neck. Unclench your jaw. Sip some water. Let your shoulders drop away from your ears. Youâd be shocked how many groomers are running on caffeine, adrenaline, and vibes â wondering why theyâre snappy or emotional. Youâre not a machine. Even machines need maintenance. And no, scrolling Instagram in the bathroom doesnât count as a break. Thatâs distraction â not restoration. Try something grounding instead â deep breaths, gratitude, or even a quick âshake it outâ moment before your next client. Give yourself permission to pause. Itâs not lazy. Itâs leadership. đŹ 3ď¸âŁ Boundary Scripts And speaking of leadership â letâs talk about the kind of energy that really resets a salon: boundaries. Because nothing drains your emotional tank faster than feeling walked over. This is where we connect back to that blog I wrote â âHow to Fire a Client Gracefully.â Boundaries arenât just about saying no; theyâre about creating structure that lets everyone relax. When you set boundaries with kindness and clarity, youâre modeling calm, professional energy that your clients can trust. Letâs go through a few real-life scripts for this holiday chaos: Client wants an express groom you no longer offer: âItâs been amazing taking care of Fluffy these past two years. Weâve grown a lot, and weâre changing how we schedule to make sure each pet gets the time and attention they need. Unfortunately, Iâm no longer offering straight-through grooms, but I can recommend some amazing groomers who do!â Notice the tone: kind, confident, clear. Youâre not apologizing for growing â youâre celebrating it. Client running late (again): âHey Susie Q â I adore Fluffy, but when youâre late it pushes everyone back and shortens her time with me. I really want her to get the full ABC Groomer treatment. What can we do to make sure she gets that?â Thatâs boundary-setting done with grace. Youâre not scolding â youâre inviting problem-solving. Because remember â your job is to be the guide, not the hero or the villain. When you can deliver boundaries with calm kindness, your energy stays clean. You walk away proud, not guilty. Your clients feel respected, not reprimanded. Thatâs the kind of energy that keeps your salon â and your sanity â sustainable. So next time you feel the chaos creeping in, take a second to reset your space, your body, and your boundaries. Because managing energy isnât about perfection â itâs about intention. And thatâs the difference between just surviving December⌠and actually enjoying it. So hereâs your homework, my friend â before you answer that next client text or pick up the phone this week, do an emotional check-in. Rate your stress from 1 to 10. If youâre above 7, pause. Breathe. Because emotional triage isnât selfish â itâs smart business. Your clients will always mirror your energy. When you show up calm, grounded, and clear â they will too. So take the time to reset your energy, use your scripts, and remember that being a Greedy Bitch isnât about greed â itâs about protecting your peace, your profit, and your purpose. And hey, if you need help setting boundaries, raising prices, or finding your soulmate clients, come hang out with me inside The Circle at TheSavvyGroomer.com/group Until next time â stay savvy, stay greedy, and never apologize for wanting more. đ