Carlos Francisco, CPP, spent more than two decades climbing the ranks in security at Walt Disney World Resorts, learning how to balance situational awareness, de-escalation, and customer service. Now, he joins the GSX Daily edition of SM Highlights to discuss the human-centric security culture that led the world-class environment for guests at the “Happiest Place on Earth” and how to apply those lessons across the security management profession.

Additional Resources

Take security higher at GSX: https://www.gsx.org/

Learn additional lessons for career growth—especially for early career and aspirational leaders—here: https://www.asisonline.org/security-management-magazine/articles/2023/09/workforce-development/

Study the value of concierge guarding from cultural properties and museums: https://www.asisonline.org/security-management-magazine/articles/2024/04/concierge/

Are your soft skills up to par to handle a customer-centric culture? Get pro tips here: https://www.asisonline.org/security-management-magazine/articles/2023/11/soft-skills/

Need to come to grips with cybersecurity acumen and where cyber risk intersects with physical security? Read Security Management’s ongoing cybersecurity coverage on our topic page: https://www.asisonline.org/security-management-magazine/Topics/cybersecurity/