If you don't look at your customers as partners in your gym and don't treat them with the respect they deserve, you are not capitalizing on your full value as a gym or business.
In our 10th episode of The Business of Lifting Weights podcast we sit down with head Strength Coach Julianne Russell and show you how to create better relationships with your customers, the backbone that will fuel your growth.
Topics:
(1) Learning members goals vs. changing their goals to meet your needs
(2) How to recognize progress
(3) How to use the proper selling tactics to ensure a good relationship from the start
(4) The teacher mentality vs. the Drill Sergeant
(5) How to create trust from your initial interaction
(6) How to let customers co-author the process to make them feel involved