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Fear of implementation shouldn’t keep a good platform on the sidelines. We break down a practical path to go live with confidence, comparing a fast, best-practice enablement approach with a deeper, customized PSO route and exploring how to pick the right fit based on outcomes and investment, not just organization size.

Sarah Payne, Associate Director of Customer Enablement at AlayaCare, pulls back the curtain on what separates “live” from “ready.” She shares why rushed timelines often create surface-level use, higher support needs, and missed features—then explains how to prevent that with the right project team, six to ten hours of focused time each week, and a learning plan that builds durable superusers. We get into the hard part many overlook: data migration. From extracting legacy data to cleaning, mapping, and validating it, Sarah outlines how to set standards and ownership so day one runs smoothly.

Related resources:

• Blog: How AlayaCare makes implementation work: A practical guide to rolling out home care software
• Blog: Successful software implementation: The AlayaCare implementation approach
• Podcast: Successful software implementation for organizational transformation in home-based care
  
  
  

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.