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What does “good” actually look like in home-based care? We dig into a clear, practical answer and show how a four-pillar maturity model transforms messy data into confident decisions. With AlayaCare’s Alex Skinner, we break down operational excellence, employee experience, health outcomes, and financial performance, then map them to the few metrics that truly move the needle.

You’ll hear why benchmarking needs two angles — trend your own progress and compare against look-alike peers — to avoid blind spots and focus on the right bets. Alex walks us through live examples of scheduler productivity and authorization utilization, revealing how standardized definitions, quartiles, and time-series views help leaders see impact fast. We also explore why some tempting metrics got cut, how customer success coaching adds crucial context, and how to resist “what’s easy to measure” in favor of “what’s worth measuring”.

Episode Resources:

• Webinar: Harnessing data intelligence for better outcomes: How data-driven insights are transforming home-based care
• Blog: 3 steps to leverage data science in home care
• Toolkit: Growth in home-based care: How to make the most out of your data
• Video: Elara Caring: Harnessing data for better patient outcomes

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

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Anthony Spero shares his experience transitioning Caring People from a 20-year-old proprietary software system to AlayaCare, resulting in improved caregiver satisfaction and more time for patient care.

Caring People developed their own software 20 years ago when few options existed for home care providers. The organization expanded from two states to six through acquisitions, revealing limitations in its proprietary system.

Since implementing AlayaCare, real-time data access has transformed operations, allowing immediate insights into missed visits, caregiver punctuality, and client satisfaction. Most importantly, caregivers now spend more time with clients rather than struggling with technology.

If you're considering a technology transition for your home care organization, remember that software development isn't your core business — focus on what you do best and partner with technology experts who understand the unique needs of home-based care.

Episode resources:

Brochure: Head to Head: Legacy Software vs Alayacare
Blog: How AlayaCare makes implementation work: A practical guide to rolling out home care software
Blog: Successful software implementation: The AlayaCare implementation approach
Podcast: Successful software implementation for organizational transformation in home-based care

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

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Jennifer Maxwell of Maxwell TEC shares how patient-centered technology is transforming home-based care by focusing on how patients feel rather than just clinical measurements.

• Personalized care plans should prioritize patient feelings over diagnostic measurements
• Technology can enable real-time patient feedback through simple text messaging
• Effective remote patient monitoring doesn't require complicated or expensive equipment
• Solutions that remain available post-discharge maintain connection and prevent readmissions
• Employee satisfaction directly correlates with patient outcomes and satisfaction
• Automated check-ins with staff can identify concerns before they lead to turnover
• Family engagement through text updates keeps distant caregivers informed
• Real-time feedback allows agencies to address concerns immediately
• Technology should integrate people, process, and tools for maximum effectiveness
• The ultimate goal is to enable more people to age in place with dignity

Episode Resources:

• Blog: The future of home and community care: Predictions for 2025 and beyond 
• Blog: The key to better client experience? Improving communication between home and community care providers and clients
• Guide: How employee experience drives success in home and community care
• Guide: The Future of AI in Home and Community Care 
• Guide: The Effects of Machine Learning Powered Remote Patient Monitoring on Home Health Care
• Podcast: Unlocking AI’s potential in home and community care with Naomi Goldapple
• Podcast: Using AI to automate key processes in home and community care with Jeff Salter

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

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AI in home healthcare serves as a decision support system that helps professionals make better choices by analyzing data, surfacing key information, and providing suggestions while keeping final decisions in human hands.

• AI scribes can transcribe caregiver-client conversations and automatically populate required forms
• Digital assistants prepare caregivers for visits by providing quick client summaries and highlighting recent changes
• Predictive models identify patients at risk of adverse events, helping clinicians prioritize care
• AI tools must maintain the same security permissions as existing systems and comply with HIPAA regulations
• Explainable AI models help build clinician trust by showing why specific recommendations were made
• Voice technology represents the exciting future of AI in healthcare, moving from assistive to autonomous capabilities

Episode Resources:

• AI Resource Hub: https://alayacare.com/ai-resource-hub/
• Podcast: Agentic AI and the future of home-based care: Predictions for 2025 with Adrian Schauer
• Podcsat: Tackling home care staffing challenges with AI technology
• Toolkit: AI in home and community care: Your complete guide

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

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Dave Marchand reveals how New Day Healthcare's Carelytics platform bridges critical gaps in the traditional home healthcare delivery model by unifying patient data across service lines. Through advanced analytics and proactive interventions, this approach transforms care delivery from reactive, reimbursement-driven episodes to comprehensive patient journeys that identify early decline indicators and prevent catastrophic health events.

• The traditional healthcare model operates reactively, with treatment only beginning after a significant decline
• The Carelytics platform connects data across personal care, home health, and hospice service lines
• Care gap programs focus on specific patient populations and trigger appropriate early interventions
• Unified healthcare data model creates a complete "patient journey" view spanning years, not just visits
• New acquisitions maintain their existing platforms while gaining immediate access to innovation
• AI technology enables the identification of complex patterns and orchestrates appropriate interventions
• Single service providers can develop similar approaches through strategic partnerships

Episode Resources:

• Webinar: Harnessing data intelligence for better outcomes: How data-driven insights are transforming home-based care
• Blog: 3 steps to leverage data science in home care
• Toolkit: Growth in home-based care: How to make the most out of your data
• Video: Elara Caring: Harnessing data for better patient outcomes

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

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Three dedicated home-based care professionals share their journeys into caregiving and the profound moments that shape their work every day. Their personal stories reveal how compassion, creativity, and human connection transform lives on both sides of the caregiving relationship.

• Finding purpose through personal experience – caregivers inspired by caring for their own family members
• Supporting clients and families during end-of-life care with dignity and compassion
• Creative problem-solving to meet emotional needs, not just physical ones
• The critical importance of family connection in client wellbeing
• Finding humor and joy in caregiving relationships
• Strategies for avoiding burnout, including peer support and maintaining a positive mindset
• Walking in with a smile regardless of personal challenges
• The profound impact of simply being present during difficult moments

Episode resources:

• Podcast: How good leadership improves employee retention and client outcomes with Peter Svenneby
• Blog: Reimagining care: Why digital transformation starts with people
• Blog: Embracing AI technology to recruit and retain caregivers
• Blog: Tackling the caregiver shortage – 5 effective strategies for retention
• Blog: 4 ways to retain caregivers in home-based care
• Blog: 4 tips to improve caregiver experience through scheduling and route optimization
• Blog: The future of home-based care – Predictions for 2025 and beyond
• Webinar: Critical Strategies for Caregiver Retention – The First 90 Days
• Video: How Elara Caring prioritizes caregiver experience with AlayaCare
• Video: Employee experience as the cornerstone of competitive advantage

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

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In this episode, Stephen Tweed, Chairman and CEO at Leading Home Care, shares essential insights from the highest-performing home care companies, revealing seven critical lessons that drive success in today's competitive market. His extensive research and mastermind groups with top companies uncover the strategies that separate industry leaders from the rest.

Those strategies include:

• Crafting a strong culture based on leadership style, core values, and consistent behaviors
• Being purpose-driven and sharing authentic stories that create emotional connections
• Building amazing teams through sophisticated recruitment and development processes
• Thinking systematically with repeatable processes that enable scalability

Episode resources:

• EBook: Six Secrets of Selling Home Care to Your Ideal Client (50% off with promo code: ALAYACARE25)
• Visit leadinghomecare.com to subscribe to Stephen Tweed's "Thursday Thoughts" newsletter
• Case Study: Future of Home Care 2025 
• Podcast: The top 3 causes of 90 day caregiver turnover
• Podcast: Unpacking the impact of positive work culture in healthcare
• Blog: 6 ways to create a culture of belonging to improve employee retention in home-based care

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

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In this episode, Rachel Gartner, founder and CEO of Carework, shares how home-based care agencies can transform recruitment and hiring from a major challenge into a strategic advantage. Rachel, a former home care recruiter, explains what it means to adopt a “caregiver-first mindset” and how this approach drives improved recruitment results, positive employee experience, better client care, and ultimately overall agency success by focusing on caregivers’ needs during the hiring process.

Rachel discusses several important issues affecting the recruiting and hiring processes that can be improved by seeing situations from a caregiver’s perspective. In addition, Rachel shares many practical strategies for improving your agency’s recruitment process, such as creative ways to engage potential hires, tips for leveraging referral programs, integrating technology without losing the personal touch, utilizing metrics to track recruitment success and improve processes, and more. Check out this episode to drive greater success in your recruitment process by prioritizing caregiver needs so you can attract the right applicants and meet the growing demand for care workers.

Episode resources:

• Carework – Home care’s hiring experts
• HireEd – Caregiver hiring accelerator course
• Podcast: How good leadership improves employee retention and client outcomes with Peter Svenneby
• Blog: Embracing AI technology to recruit and retain caregivers
• Blog: Tackling the caregiver shortage – 5 effective strategies for retention
• Blog: 4 ways to retain caregivers in home-based care
• Blog: 4 tips to improve caregiver experience through scheduling and route optimization
• Blog: The future of home-based care – Predictions for 2025 and beyond
• Webinar: Critical Strategies for Caregiver Retention – The First 90 Days
• Video: How Elara Caring prioritizes caregiver experience with AlayaCare
• Video: Employee experience as the cornerstone of competitive advantage

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

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In this episode, Adrian Schauer, CEO and co-founder of AlayaCare, shares his top predictions for 2025 and discusses the major trends and developments that will shape the future of home-based care. Chief among these predictions is the rise of agentic AI and how this transformative technology will empower caregivers to deliver smarter, more proactive care. Adrian explains how AI agents will go beyond simple automation to serve as decision-making partners providing real-time insights, personalized care plans, and streamlined workflows that alleviate administrative burdens and improve patient outcomes.

Additionally, Adrian discusses other key predictions, including how small, continuous improvements across workflows will act as a flywheel that generates exponential impacts for both operational efficiency and care quality. Adrian also emphasizes the importance of employee experience as a cornerstone for agency success and how prioritizing caregiver well-being and overall satisfaction will be a distinct competitive advantage in a challenging labor market.

Related resources:

• Blog: The future of home-based care: Adrian’s predictions for 2025 and beyond
• Webinar: 4 revolutionary use cases for AI in home-based care
• Meet Layla, AlayaCare's new AI assistant built from home-based care
• Webinar: Live Platform Tour – See Layla in action
• Podcast: Using AI to automate key processes in home-based care with Jeff Salter
• How AlayaCare is Revolutionizing Home Care with AI-Based Solutions to Address Industry’s Most Challenging Problems

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

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In this episode, Barbara Andazola, VP of Clinical Practice, Strategy, and Programs at Amedisys, discusses the groundbreaking role of molecular testing in home health care. As an RN with over 27 years of nursing experience, Barbara shares how Amedisys is leveraging PCR (Polymerase Chain Reaction) testing to diagnose infections like UTIs, respiratory conditions, and even COVID-19 faster and more accurately at home. By identifying pathogens within hours, this technology not only improves patient outcomes but also helps prevent hospitalizations and antibiotic resistance. Barbara explores the challenges and rewards of integrating this advanced technology into home care, its impact on reducing healthcare costs, and the future possibilities for further innovation in diagnostics. Listen to this episode to learn how molecular testing is not only improving care but also driving efficiency, reducing healthcare costs, and shaping the future of home-based care—proving that innovation in home health care can lead to faster, smarter, and more precise treatment at home.

Related resources:

• Prevent hospitalizations and adverse events with AlayaCare's Client Intelligence Suite
• AlayaCare Cloud platform for Home Health providers

If you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.