Patients often complain about rushed doctor visits and, of course, the cost of medical services. But a number of studies in recent years highlight a different concern: whether as a patient you actually experience kindness when receiving health care.

In this Humankind documentary, we examine that challenge, from the perspective of both health care professionals – often serving in a stressful environment – and patients who come for help.

To see additional resources and our other programs, please visit humanmedia.org . Humankind specials are  heard on NPR and PRX member-stations, in association with GBH Boston.