A conversation with Citation and the National Care Association (NCA) 

The care landscape is shifting and so are the Health & Safety expectations placed on providers. Infection control, fire safety, lone working, culture and paperwork mean real pressure. But when regulations tighten and risks rise, how do you protect people without overwhelming your teams? 

In this podcast, Citation’s Care Business Manager Mick Feather sits down with Martin Andrews, Health & Safety Consultant, and Nadra Ahmed, Executive Chair of the National Care Association, to unpack what care providers are facing right now and what practical steps can make life easier. 

What we cover in the episode 

From infection control to fire safety and lone working, kicking off with the top risks keeping providers awake at night. 

How do providers stay compliant while keeping frontline teams focused on care, not checklists?  

Real examples of learning cultures in action and why fear of scrutiny is holding some services back. 

What’s coming up repeatedly on inspections, and how the national picture compares to what consultants see day-to-day. 

Is it digital solutions? Clearer guidance? Training? The panel explores what would move the needle most for providers. 

Why this episode is worth a listen 

This discussion gives you: 

Want to hear more? 

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