This week we learn what the field of music therapy can teach us about mindfulness, fighting burnout, and its impact on patient experiences. Our guest is Jenna Bollard-Marcovitz, MA, MT-BC, CCLS. 

She brings us a powerful interview on the role of music therapy in today’s healthcare environment. 

Learn more: https://healthcareexperience.org/music-therapy/ 

This week’s guest on the Healthcare Experience Matters Podcast is Brooke Billingsley. She has been a healthcare professional for more than 25 years and currently serves as Vice President of Service Excellence with the Healthcare Experience Foundation (HXF).

Brooke will be a featured speaker at our upcoming Compassionate Leadership event. Brooke is a leading voice when it comes to communicating the principles and importance of self-compassion. On today’s podcast she brings us crucial wisdom on how to be kinder to ourselves while demonstrating the value of self-forgiveness.

Learn more about today's chat with Brooke: https://healthcareexperience.org/being-kinder/ 

We want to remind you that time is almost up to register for next week’s Compassionate Leadership Certificate event taking place October 27 and 28, 2022 from 9am to 1pm EST. 

• You can learn more here: https://bit.ly/3gnW10X 

To create learning and improvement, giving feedback is essential. This week, our podcast explores what gets in the way of effective feedback and dives into our top five strategies to give more effective feedback.

Katie Owens is our featured speaker for today’s episode. She currently serves as HXF Co-Founder and President.

Learn more: https://healthcareexperience.org/giving-feedback/ 

This week we are joined by a veteran guest of the Healthcare Experience Matters Podcast to discuss the different ways we can work to move past empathetic distress as healthcare workers.

We welcome back Kathleen Lynam, RN, MPA, for a very important and timely discussion on this pressing issue in the healthcare community that impacts society as a whole too. 

Kathleen is an Executive Coach and Senior Advisor with the Healthcare Experience Foundation (HXF). She brings decades of nursing leadership experience to the conversation.

Learn more: https://healthcareexperience.org/empathetic-distress 

Defining patient experience excellence is at the foundation of our podcast interview this week with Lara Burnside. Lara is Senior Vice President, Chief Experience Officer with JPS Health Network in Texas. With 25 years of experience in this field under her belt, we are extremely excited for her inaugural appearance on the Healthcare Experience Matters Podcast.  

JPS is the public hospital in Tarrant County, Texas. It serves Fort Worth and the surrounding areas within Tarrant County. According to Lara, JPS currently has about 7200 employees and 1.2 million patient encounters throughout their hospital and clinics. JPS is the largest behavioral health provider in North Texas.

Lara has been a healthcare professional for more than two decades with experience in all levels of hospital leadership.

Learn More: https://healthcareexperience.org/lara-burnside/ 

The need to foster healthy work environments for our leaders, staff and physicians and equip our teams with tools to broaden civility and combat incivility is at an all-time high. 

Over the past 12 months our Healthcare Experience Foundation (HXF) team’s research and coaching have uncovered an unprecedented cost attached to incivility within healthcare organizations. Join Healthcare Experience Foundation's Jeff Robbins, Director of HX Coaching, for today’s episode of our podcast to explore the purpose and impact of civility.

“Civility is complex. It can mean a lot of things to a lot of people. But what I feel is that it's best defined as respect in action,” he said. 

This episode is a condensed version of a recent live learning event from the HXF team. It has been edited down and repackaged into a friendly podcast listening experience.

Learn more: https://healthcareexperience.org/culture-of-civility/ 

Joining us this week is Deborah K. Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE(r). She brings her expertise to our show while expressing her thoughts on how effective leadership can aid in reducing employee turnover.

Deborah is a Coach with us here at the Healthcare Experience Foundation. With more than 30 years of experience, Deborah’s professional career has been highlighted as a clinical professional journey from staff nurse to nurse executive roles, author, adjunct faculty, and healthcare executive. We are excited to have her join our podcast for the first time. 

We are excited to have her join our podcast for the first time. Learn more: https://healthcareexperience.org/reduce-employee-turnover/ 

Hope Brown joins the Healthcare Experience Matters Podcast this week to share her thoughts on what it takes to advance the patient experience in pediatric care. 

On today’s discussion, we learn about some key challenges that exist when it comes to providing excellent patient experiences for children.

Hope currently serves as Director of Patient Experience with Children’s Hospital and Medical Center – Omaha in Nebraska.

Learn more: https://healthcareexperience.org/childrens-healthcare/ 

Today’s podcast with Dr. Kacey Gibson might best be summed up in three simple words: “Just Be Human.”

We are excited to be joined by Dr. Gibson for the first time on our Healthcare Experience Matters Podcast this week. She delivers a terrific interview regarding the importance of careful communication with patients.

We also talk in-depth about maintaining strong empathy for our patients in fast-paced environments. To go along with that empathy, Dr. Gibson talks with us about the importance of always utilizing easy-to-understand plain language.

Learn more: https://healthcareexperience.org/patient-empathy 

This week on the Healthcare Experience Matters podcast we are exploring the practical application of new research on leader behaviors. This is a fantastic recap on what’s new in this field and how we can apply it to our everyday working environments in patient care.

This episode is a condensed version of a recent live learning event from the Healthcare Experience Foundation’s content team. This learning event has been edited down and repackaged into a friendly podcast listening experience. We hope you enjoy this opportunity to catch up on this important subject matter. 

This chat is led by the Healthcare Experience Foundation’s Kathleen Lynam. Kathleen is Executive Coach and Senior Advisor with HXF. She has dedicated her entire career to patient care and physician coaching.

Learn more: https://healthcareexperience.org/leader-behaviors