We are thrilled to be joined by Michelle Spurlock, MSN, MBA, for this week’s edition of the Healthcare Experience Matters Podcast. This chat is focused on elevating the patient experience in behavioral health and engaging the behavioral health workforce. 

Michelle currently serves as Vice President of Nursing Services with Acadia Healthcare. As a native of Louisville Kentucky, she has spent her 37-year nursing career dedicated to behavioral health. Her current role includes looking at ways to improve patient care, patient safety, and providing mentorship to new nursing leaders.

Learn More: https://healthcareexperience.org/behavioral-health/ 

Three practical strategies that can be implemented to boost physician engagement are presented this week on our Healthcare Experience Matters Podcast.

We encourage you to make time for today’s episode with Dr. George Mayzell and Brooke Billingsley if physician engagement is a priority in your organization. This short podcast (less than 30 minutes long) could make a major difference in your strategic planning as we head into 2023. 

Our Healthcare Experience Foundation coaching team, led by Dr. Mayzell and Brooke, share the results of our work at over 100 healthcare organizations to advance physician and provider engagement in this podcast. 

We also share research on the most impactful strategies to restore resilience, compassionate practice, and loyalty. Our goal by the conclusion of this podcast is to have three practical strategies for you to take back to your organization.

Learn More: https://healthcareexperience.org/boost-physician-engagement/ 

Healthcare Experience Foundation (HXF) Executive Coach, Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE, joins our program this week. We are pleased to welcome her back to our podcast for a chat about creating conditions to motivate clinicians in busy environments.

Learn More: https://healthcareexperience.org/motivate-clinicians/ 

Matthew Whitaker, PhD, joins our Healthcare Experience Matters Podcast this week for a timely discussion about Justice, Equity, Diversity, and Inclusion (JEDI).

Dr. Whitaker is a faculty member here at the Healthcare Experience Foundation (HXF) and he is the founder and Chief Executive Officer (CEO) of Diamond Strategies, LLC.

Learn more: https://healthcareexperience.org/jedi/ 

Understanding the consequences of what quiet quitting means to the core of your healthcare organization is at heart of our episode this week. It is a discussion led by Brooke Billingsley and Karl J. Ahlrichs, SHRM-SCP, SPHR, CSP.

You may have heard the recent term quiet quitting. In this podcast we explore the quiet quitting phenomenon and look at the impact and cost it may have on your organization. Most importantly, our panel provides steps you can take as a leader to restore team purpose. 

Learn More: https://healthcareexperience.org/quiet-quitting/ 

We have Dr. Kacey Gibson back on our Healthcare Experience Matters Podcast this week for a chat about implementing the BATHE technique in your daily interactions as a healthcare provider.

Dr. Gibson is a family medicine doctor in Pensacola, Fla., and a Physician Coach faculty member with the Healthcare Experience Foundation (HXF) team. She has an unrelenting passion for improving physician/patient communication. 

BATHE is an acronym for Background, Affect, Trouble, Handling, and Empathy. 

Learn More: https://healthcareexperience.org/bathe-technique/ 

Today we dive into one of the most frequently requested topics that we get here at the Healthcare Experience Foundation (HXF) and that is conflict. 

This week’s episode of the Healthcare Experience Matters Podcast covers:

• Interpersonal conflict in our day-to-day interactions

This broadcast is a repurposed webinar from the HXF team. It has been condensed for a more friendly podcast listening experience. This episode is hosted by the HXF’s Katie Owens.

Learn More: https://healthcareexperience.org/conflict-management/ 

Our friend Lara Burnside is back on the Healthcare Experience Matters Podcast this week. Lara and our Podcast Director, Casey Callanan, discuss the art of providing great patient experiences to move our workplace culture forward in this new podcast.

Lara currently serves as Senior Vice President, Chief Experience Officer, with JPS Health Network in Texas. Lara has been a healthcare professional for more than two decades with experience in all levels of hospital leadership. We are extremely excited for her second appearance on our show this week.

Learn More: https://healthcareexperience.org/patient-experiences-culture/ 

Tackling some of the toughest topics in healthcare is what this podcast is all about and for many folks out there, few things are as seemingly difficult as battling incivility. We are grateful for the return of Jeff Robbins, MBA, CPXP, to our Healthcare Experience Matters Podcast this week as we discuss fighting incivility in the workplace.

Jeff is the Director of Coaching here at the Healthcare Experience Foundation. He encompasses a deep passion for fighting incivility in the workplace. As he talks about in-depth on today’s recording, it was his own experience dealing with incivility that shaped his desire to fight it. 

Learn more: https://healthcareexperience.org/fix-incivility/ 

We are excited to welcome Hope Brown back to the Healthcare Experience Matters Podcast this week for a discussion about patient experience leadership. 

Hope is the Patient Experience Director with Children's Hospital and Medical Center, a regional pediatric specialty health care center in Omaha, Nebraska.

Learn more: https://healthcareexperience.org/hope-brown/