Roger Reed, executive vice president for marketing operations at Gordian Health Solutions, describes the quality checks built into his organization's coaching initiatives, the immediacy of cash incentives in effecting behavior change, and the value of the "accountability factor" in health coaching. Dr. Susan Butterworth, director of health services at Oregon Health and Science University and Mr. Reed presented at our audio conference, Integrating Health Coaching Into a Comprehensive Health Management Effort.

Michelle Brooks, RN, MSN, administrator, regional health plans for Pitt County Memorial Hospital, University Health Systems of Eastern Carolina, describes how her organization's case managers identify and work with patients with chronic diseases to coordinate healthcare services and community-based services.

Judith Szilagyi-Neary, clinical care manager at Ovations, a United Healthcare Company, outlines two programs provided through Ovations - a transition coach program and the Personal Service Delivery Program, both of which strategize and maximize community-based resources.

Peter Simpson, president of Segmedica Inc, defines the three types of physicians his organization has identified after years of psychological research.

Dr. Maureen Mangotich, medical director of provider and community outreach with McKesson Health Solutions, reviews some feedback McKesson has received after new programs to primary care physicians.

Danielle Butin, director of health services at Oxford Health Plans, a United Healthcare company, describes the Oxford's two-and-half-day health coach training program.

Kerry Little, senior health coach with Duke University Medical Center, describes the qualities that set Duke's program apart from other coaching initiatives.

Gordian Health Solutions Executive Vice President and Chief Health Officer Roger Reed identifies the key components of a Gordian health coaching call.

Overcoming barriers to outreach is a crucial component of Health Management Corporation's telephonic Baby Benefits program says, Tom Smith, the organization's director of medical care management.

Dr. Joseph Stankaitis, a chief medical officer at Monroe Plan for Medical Care, explains how incentives improved physicians' completion of his organization's prenatal registration form, and how Monroe improved coordination between its perinatal staff and behavioral health staff to address mental health or chemical dependency issues in the targeted population.