Emotional Intelligence skills form the foundation for effective response to setbacks and disappointments. Everyone has unmet expectations, disappointments or challenging problems. The way these are handled, coped with and responded to sets the tone for overall success.
Resiliency is about making positive, constructive choices. It looks forward from setbacks and disappointments with optimism, hope and renewed tenacity. Without resilience, too many experiences focus on the past with regret and sorrow.

Most people have distinctive personality traits – which is their way of dealing with the world
(both inwardly and outwardly). The reality is we need to deal with all differing personality types
(just as others need to deal with our personality foibles!). Understanding what causes people to
behave the way they do and having strategies to better influence these people will definitely
help make your life easier and more successful.

For most organizations, human resources account for 40-60% of expenses. Aside from the platitudes and self-serving statements about investing in people, the reality is that success depends on getting the highest possible return on this expense. Frequently, optimizing productivity through people is overlooked.

Typically, there is an assertion that professionalism and emotions are separate and inconsistent. For many, there is deep training that feelings don’t belong in the workplace. Cold, calculating reason is what professionalism is about…. Or is it?

Professional athletes recognize the value of coaching. More and more, people are turning to executive and life coaches to facilitate the achievement they desire. Targeted results with quality guided development lead to dramatic results.

Health care takes the relationship between the patient and caregiver seriously. The connection is critical to generating positive outcomes. When care providers attempt to treat illnesses instead of people, they’ve missed their calling. Health care is about treating people (patients). Inherently, this is about communication, compassion, kindness and relationships. Patients look to people they know, like and trust.

The family is the primary unit for developing self-esteem, confidence and healthy emotional perspectives. Children learn by their interactions with parents, observing social interaction of adults, communication and significantly, listening. Feelings are understood at early ages in a general, superficial sense. Good family structures consistently display and reinforce positive interactions. They also focus on the child’s development with positive expressions and sounds.

Change is the one constant in life. Individuals, teams, and organizations experience continuous transformation. Both internal and external environments are continuously in flux. While shifts are inevitable, progress and improvement are optional. Learning, preparation, and management allow for successful development and growth. Feelings and relationships are the catalysts for effectiveness.

Transition impacts a wide array of emotions. These are both conscious and subconscious, but all have real impact. Positive emotions facilitate development and progress while the negatives hinder and impede. Obstacles and setbacks make adjustments more stressful and challenging.

Vacations, tourism, amusement parks.guests dream and plan for those fabulous adventures.
The best in the hospitality field understand that their guests (not clients or customers) are looking for a quality experience. They want to feel important, valued and special. While it may be just another 'day at the office' for the workers, for the guests, this is the day they've waited for with eager anticipation.

Organizations are recognizing the dramatic costs of bullying as well as the negative impact on the workforce. Increasingly, inappropriate behavior is capturing the attention of the media and the general public. Curtailing this behavior is not only good business, it is the right thing to do.