In this episode I sit down with Ron Stefanick, owner of Steffano's Pizza and Sub Shoppe. Ron is an easygoing likeable guy who has been in the restaurant business for over 40 years. I really enjoyed the chance to sit down and visit with him. Here are some takeaways:
1️ Customer Service is Key: Stefanos is renowned for their exceptional
customer service. They truly believe that the customer is always right and they go above and beyond to ensure customer satisfaction. They even offer refunds, remakes, and whatever it takes to keep
their customers happy. This attitude is not only instilled in the employees but
also in the entire culture of the restaurant. A warm and welcoming
environment is at the heart of their success.
2️ Persistence Pays Off: Despite multiple location changes, Ron and his wife stuck with it and worked like crazy.
Stefanos is a testament to the power of persistence and the ability to adapt
to changing circumstances.
3️ Passion and Hard Work: The early days of Stefanos were not easy. The
founders worked tirelessly, seven days a week, from morning till closing. They
poured their hearts and souls into the business, often sacrificing personal
time and even having their kids play in the back room. This level of
dedication, combined with a genuine passion for what they do, is what
propelled Stefanos to success. It serves as a reminder that hard work and a
love for your craft can make all the difference.
I hope these takeaways inspire you as much as they inspired me. Make sure to
tune in to the full episode to hear more about Stefano’s fascinating journey, their
mouthwatering menu items, and the secrets behind their longevity in the
challenging restaurant industry.
As always, thank you for your continued support, and stay tuned for more
exciting episodes coming your way soon!