Welcome to my show Heroic Hospitality, I'm your host, Mario Nocifera. This show is dedicated to shining the light on the heroes of our industry and the leadership that supports them.
Actually I believe we are all in the hospitality business and hospitality can be the driver that will uniquely (identify us as outstanding) - in our particular field. It's easier now more than ever to learn most anything online or in a classroom, but it's how YOU make genuine connections and leading with intention that will link us with our employees, customers, partners, and even our vendors. We need their buy-in.
Hospitality is a noble industry and touches the lives of millions of people every day. Everyone in our industry is unbelievably important, whether you own, operate, cook, serve, manage all these positions and relationships last a lifetime.This show is here to prove that by showcasing the people who are doing it right and making an impact. And more importantly helping their guests create & celebrate special moments.
From my days as a teenage dishwasher, to the Maitre’d of the Dining Room at the Ritz Carlton in SF. I've worked with businesses around the country to help them elevate their guest experience, operations & profits while reminding them just how much fun this business can be when done right.... Some of us, well, my people that work in restaurants, hotels, theme parks, airports or any business where guest interaction really matters knows that building trust and having the employee and customers best interest is our #1 goal. Its defining and executing the strategies that make our business unique.
If you feel the same way we do then this show is for you. Throughout this entire season we're going to be focusing in on what's working, what's not and the industry professionals we should be paying attention to. I'll be highlighting some of the hottest trends that are shaping the way we work today and --- sharing some of the best practices I've learned both on the job and as an owner.
