On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss Customer Service Week 2023, which focuses on Team Service. 

Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David explore the transformative philosophy of FIO – Figure It Out! Discover the profound importance of self-reliance in both your personal and professional life. Learn how embracing FIO empowers you, fosters continuous learning, and instills a sense of ownership. We also delve into the drawbacks of over-reliance and share tips on finding the perfect balance between self-discovery and seeking assistance. Don't miss this empowering journey to enhance your life!
Send Questions or Topic Suggestions to: https://forms.gle/unJAvGCVUHHcvVF4A


Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David explore how to harness Parkinson's Law to boost productivity and achieve performance excellence, whether you're an individual, part of a team, or running an entire company. Learn practical strategies for setting realistic deadlines, prioritizing tasks, using time management techniques, and fostering a results-oriented culture. Discover how to make Parkinson's Law work for you to enhance efficiency without compromising quality.

Rooter Hero Plumbing & Air: https://rooterhero.com/
Kat's LinkedIn: https://www.linkedin.com/in/katherine-conchas-819700205/
David's LinkedIn: https://www.linkedin.com/in/davidjpowers2/

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air- though it seems to be more weekly than mostly weekly lately, go us!) Kat and David sit down and talk about the different Personality Surveys you can use when hiring and recruiting new employees. We mention DiSC, the Kobe, the Culture Index, and then take the 12Personalities (https://www.16personalities.com/) survey and share their results. 
Share yours on LinkedIn as well! It's a fun little test... thing. 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David sit down to discuss the dreaded CHANNEL SWITCHING that some companies attempt when a customer tries to message them.
You've seen it before.
You'll send a message to a company, and get a response back along the lines of "CALL US!!"
Brothers and Sisters in business, why even have chat or messaging as an option if you just want them to call?
In this episode we talk about why you shouldn't do it, and it's not just because it's annoying. 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk plumbing myths and Urban Legends and dispel some of the silliest ones. 

Join Kat and David on this special 60th episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air! 

On this episode of HeroTalk (the mostly weekly Podcast from Rooter Hero Plumbing & Air) Kat and David talk about how you can elevate your plumbing and HVAC business with the magic of storytelling and entertainment! Join us in this episode as we unveil how lessons from the world of entertainment can transform your marketing approach. Learn to craft compelling narratives that resonate with your audience, and discover the visual storytelling techniques that will captivate customers. Tune in to harness the power of storytelling and take your plumbing and HVAC marketing to the next level!

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David sit down to discuss the good that can come from customer complaints, and why brushing them aside or ignoring them will cripple your growth if not your company itself. 

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), Kat and David talk about saying "no."

Why you should, how you should, and when you should.