On this special throwback episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) John Akhoian and David sat down to discuss the differences between entrepreneurs and intrapreneurs and why intrapreneurs are so vitally important to have in your company.
Kat's sick right now, but we should have new content coming your way shortly!

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) Kat and David talk about the H.E.R.O Framework, a handy reminder.

What is H.E.R.O?

• H- Habits
• E- Excellence
• R- Resiliency
• O- Ownership

With H.E.R.O you can reach new heights and accomplish things you never even dreamed was possible.

They also talk about Easter Eggs 🤷‍♂️

In this throwback episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air), John Akhoian and David sit down and talk about Leading by Example

On this episode of HeroTalk (the mostly weekly podcast from Rooter Hero Plumbing & Air) David and Kat talk about False Hustle (shout out to Thomas Laird for giving it a name!), stacking weakness and the compounding effect it can have, and why employees should be walking, talking, breathing Net Promoters. 

On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, David and Kat talk about Customer Effort, why too much is bad, and how to reduce it. Enjoy!

On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, David and Kat sit down to talk about the 7 Cardinal Rules for Directors of First Impressions

On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, David and Kat talk about the three traits that rockstar employees possess and must cultivate, and what you should be hiring for in your business!

On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, Kat asks David about a Triangle he has hanging on his office wall. He goes over it, his take on Andy Frisella's Power List, and Vital Functions.

On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, David and Kat talk about Leadership. What it is, what makes a good Leader, and more! 

On this episode of HeroTalk, the mostly weekly podcast from Rooter Hero Plumbing & Air, David and Kat do a high-level walkthrough of the initial training for Directors of First Impressions, aka CSRs, aka The Voice of Your Company (VoYC... pronounced 'voice').