Shanda Durbin and Heidi Sweeney, from our Human Resources team, share how their team has made strategic changes to internal processes and training to better meet the needs of each operating division.

Chris McArdle recounts a recent event their team faced and the steps they took to Understand the customer's needs and priorities.

Ed Byers reminds us to consider how we can delegate and coach to help support the growth of other members of our team.

Shea Ridge and Daryl Uejo highlight how listening and mentoring is helping their team Make Each Other Better.

Jonathan Sagle shares a recent example of bringing the best version of ourselves everyday.

Brian Hadley reminds us that if we don't know the work, it is our responsibility to Press Pause and find someone to help us know the work.

Brian Hadley shares the importance of Owning Our 20 Square Feet and how we all impact someone.

Gilberto Milgarejo and Jon Schlegel discuss the NFL Draft and how the KC Streetcar team lived the Herzog Culture Playbook.

Chris Blewett shares about the transition from Installation to Operations.

J.C. Brummond shares how the Herzog Culture Playbook is being noticed by industry leaders.