HFS PODCASTS

In this HFS OneOffice Awards Videocast, Joel Martin, Research Leader at HFS Research, talks with Frank Gentile, Vice President of Digital Operations & Customer Success at Follett, and Robert Brillhart, North America Practice Lead, Intelligent Customer Operations at Capgemini about their OneOfficeTM Award win in OneOffice Mindset category and overall journey.

Joel, Frank, and Robert cover a range of topics, including:

To know more, visit here https://www.hfsresearch.com/one-office-awards/follett-in-partnership-with-capgemini/

Viamedici’s CEO Juergen Muller and VP North America Al Bissmeyer join HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. Cross-media publishing software company Viamedici was named an HFS OneOffice Hot Vendor in Q1, 2022. Viamedici has been around for 20 years but the accelerated need for multi-channel that the pandemic drove has set it on a path of rapid growth. CEO Muller is convinced that being born European gives the business a valuable global outlook.

Watch this to find out more about the European advantage – and the key factors behind Viamedici’s monumental 99.7% customer retention rate.

The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice and or HFS OneEcosystem. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice/OneEcosystem Frameworks. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.

The videocast is in three sections in which we:

Nividous President Alan Hester joins HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. Nividous has grown its hybrid services and tech business process automation revenues by focusing on outcomes for SMEs. In this videocast, you’ll hear Hester explain why his team never leads with tech – despite investing heavily in their own RPA, AI, and IDP solutions.

Nividous responds to this market with solutions and frameworks intended to help nervous executives get to value fast, including solutions for accounts payable and invoice processing, service desk automation, revenue cycle management for healthcare, new customer onboarding, policy renewal, and payment reconciliation for insurance brokerages, and bank statement reconciliation.

Watch now to learn more about the Nividous story to date – and its plans for the future.

The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice and or HFS OneEcosystem. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice/OneEcosystem Frameworks. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.

The videocast is in three sections in which we:

Social determinants of health (SDoH) are critical to driving positive outcomes for our health and wellbeing. However, the crumbling healthcare infrastructure impacting access to care, nutritional deficiencies driven by growing food deserts and more as well societal challenges be it racism or gun violence, not to mention climate change are challenging social determinants of health. We are going to need to fortify SDoH by enhancing it with emotional attributes to maximize its value proposition. Dr. Ravula and I discuss this enhanced construct called Moral Determinant of Health to explore the possibilities.

This videocast has 3 parts:

1. Setting the stage – Social determinants of health (SDoH) that are typically constructed of 5 attributes including economic stability, health care, and quality, social and community, neighborhood and built environment, and education access and quality are not being utilized sufficiently to make a difference to the triple aim of care (cost of care, health outcomes and experience of care).

2. Let’s talk unfiltered – SDoH cannot exist in a vacuum, its 5 attributes are both interlinked and interdependent with each other, and they are influenced by external variables. Despite the US Department of Health and Human Services incorporating the inclusion of SDoH into their models for population health, there is a certain push on the behalf of accountable regulatory authorities to individualize these issues. While they are empowering healthy choices, we must recognize that choices are not made equal. To aid in the right choices for everyone, we must look beyond the physical to the emotional. Moral determinants of health elevate SDoH with the inclusion of fairness, empathy, and equity. We explore the practicality of the concept through real-world examples.

3. Looking into the future – Climate change the existential crisis that is upon us requires a collective effort. That collective effort is enabled through the construct of moral determinants and delivered with the help of emerging technologies and cross-collaboration across the globe.

On this special Fireside Chat, HFS CEO Phil Fersht talks with Mike Ettling, Chief Executive Officer at Unit4 about his personal and digital business journey.

Mike mentions that from his first leadership role in the Boy Scouts to executive positions in the tech industry, his career has revolved around elevating, engaging, and enabling people.

In this edition of Unfiltered Stories, Joel Martin, Research Leader at HFS talks with Scott Surovich, Global Container Engineering Lead, HSBC Bank, USA about Kubernetes, aligning business and IT, and the challenges and opportunities in Cloud Native modernization.

In this edition of Unfiltered Stories, Sam Duncan, Practice Leader at HFS Research, connects with Marty Pavlik, Executive Vice President at DocuLabs, and Christoph Kisker, Vice President of Digital Consulting at Celonis, about how the two firms are collaborating.

In this episode of Up Close, Mark Reed-Edwards talks with our healthcare and life sciences practice leader at HFS, Rohan Kulkarni. Rohan looks back on the past few months and shares what he has published right up to the most recent research on HFSResearch.com.

Highlights of recent publications include:

Looking ahead to the next couple of months, Rohan has some interesting work waiting in the wings, including:

We’ll be back next month with another update. Until then, keep an eye on HFSResearch.com for Rohan's latest work, and drop him a line if you have any questions.

SimSpace Corporation Director of Security Strategy David Berliner joins HFS Practice Leader Ralph Aboujaoude Diaz in this Hot Vendor Fireside conversation. SimSpace was named an HFS OneOffice Hot Vendor for Q4, 2021.

The HFS OneOffice™ Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.

On occasion, we go deeper with a podcast with one of the people behind those winning visions – in our HFS OneOffice Hot Vendor Firesides. This episode features David Berliner, Director of Security Strategy at HFS OneOffice Hot Vendor SimpSpace Corporation. In this videocast, find out how SimSpace is building an innovative platform aiming at preparing and empowering cybersecurity stakeholders to better defend against advanced adversaries. Listen as David tells us about the journey SimSpace has been on and gives a glance into the latest development and what’s next.

PAteam’s Chief Commercial Officer and Partner Martijn Zuiderbaan join HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. Boutique automation consultancy PAteam was named an HFS OneOffice Hot Vendor in Q3, 2021. Martijn is fighting the good fight for truth and honesty in automation – preferring to be upfront about limitations and failures.

He argues, that at the end of the day, automation with RPA is just another way of making bespoke software to solve a problem. Sounds good to us.

The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.

The videocast is in three sections in which we: