HFS PODCASTS

HFS PODCASTS

By HFSTechnology
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HFS PODCASTS episodes

  • Unfiltered Stories | Taming AI with Wolters Kluwer’s Abhishek Mittal

    In this edition of Unfiltered Stories, Saurabh Gupta, President of Research & Advisory Services at HFS connects with Abhishek Mittal, Vice President, Data Analytics & Operational Excellence at Wolters Kluwer to discuss his latest patent on Machine Learning (ML), and how Wolters Kluwer is driving business impact using AI-based analytics.

    17 min
  • Hot Vendor Firesides: Indico Data CEO Tom Wilde is out to make unstructured data a category of its own

    This episode features Tom Wilde, CEO at Indico Data. Tom’s team is all about making AI accessible and useful in the enterprise and are turning that into reality through the lens of unstructured data.

    Tom says 90% of the data in an enterprise is unstructured – in documents, images, and videos and accessing and making use of that in automated systems will be a game-changer over the coming years.

    He is joined by HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. Indico Data was most recently named an HFS OneOffice Hot Vendor for Q2, 2021.

    The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.

    On occasion, we go deeper with a podcast with one of the people behind those winning visions – in our HFS OneOffice Hot Vendor Firesides.

    The videocast is in three sections in which we:

    1. Warm-up: What does this Hot Vendor deliver?
    2. Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, how do they see the market?
    3. Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
    4. 42 min
    5. Hot Vendor Firesides: In conversation with AiRO Digital Labs CEO and Founder Dev Singh

      AiRO Digital Labs CEO and founder Dev Singh joins HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. AiRO Digital Labs was named an HFS OneOffice Hot Vendor for Q4, 2021.

      The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact on our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.

      On occasion, we go deeper with a podcast with one of the people behind those winning visions – in our HFS OneOffice Hot Vendor Firesides. This episode features Dev Singh – the man who started AiRO Digital Labs as a one-man-band. It now boasts 200 team members, and 500+ POCs to show the way to a market that he believes still needs more show than tell when it comes to applying AI and automation.

      In this videocast, find out how AiRO is turning its capabilities into a platform to upskill an army of citizen developers – with Dev targeting 1 million citizen developers by 2025.

      The videocast is in three sections in which we:

      1. Warm-up: What does this Hot Vendor deliver?
      2. Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, how do they see the market?
      3. Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
      4. 38 min
      5. How Outsourcing Must Evolve Radically to Survive the Talent Crunch

        The true impact of the Great Resignation is only just beginning to wreak havoc, and managed services providers face their whole business model breaking down if they cannot move beyond cost-reduction as their core value to enterprise customers.

        Enterprises are more reliant on accessing third-party talent to keep their businesses functioning in today’s talent-constrained world. Winning business is no longer the problem for today’s service providers—it’s being able to attract, train, develop and retain their talent to deliver a genuine transformational experience for enterprises. While affordability of services will always be critical, the risk of partnering with a service provider that struggles to retain its people and deliver ‘value beyond cost’ has never been so perilous.

        This is not a temporary nuisance. The war for people to support your business operations and critical tech delivery could last for years. If you don’t ensure your service provider has their act together, you could find yourself in a desperate predicament.

        The webinar had a discussion on these critical points:

        • The importance of managed services in supporting the move to a connected enterprise and overall transformation and innovation activities. Looking to cost savings alone as the value proposition for managed services will not move the needle over the next decade.
        • The need to have the same people planning and implementing managed services. This consistency is critical to ensuring seamless delivery.
        • A look at risk, compliance, and cybersecurity—the key areas in which companies are expanding their managed services deployment—and how delivery of these services in a managed services model can exponentially increase trust.
        • The paradox that you can’t just automate your way out of the war on talent. Over the past two years, the pandemic has underscored that a more foundational shift in service delivery and process optimization is needed, and managed services can provide this bridge.
        • Facing off on the webinar

          David J. Brown, Global Head of Managed Services, KPMG US, was joined by Phil Fersht, CEO and Chief Analyst at HFS, to share the findings from significant research conducted around managed services during Q4 2021.

          58 min
        • HFS Insurance Services Top 10, 2022

          On this HFS Videocast, Mark Reed-Edwards, Marketing Leader at HFS, is joined by Reetika Fleming, Research Leader, and Sam Duncan, Practice Leader to discuss the HFS Insurance Services Top 10, 2022 which was released recently.

          They walk us through the HFS Insurance Services Top 10, 2022 — and exactly what it covers and finally, reveal the notable performers in the Top 10.

          You can read this Top 10 at https://www.hfsresearch.com/research/hfs-top-10-insurance-services-2022/

          15 min
        • The Great Digital Engineering Debate

          How can Industry 4.0 advancements successfully sync with business transformation?  

          Join a hand-picked panel of engineering/enterprise leaders and service providers plus the HFS analyst team, led by Phil Fersht, who poses the following questions:  

          • Digital engineering-led IT/OT convergence is not some sci-fi story—it’s essential for survival. Then why are we still struggling with “digital transformation”? 
          • Automation, AI, analytics, blockchain, IoT, AR/VR, 5G, quantum computing… How do manufacturing organizations stay at the edge of innovation? 
          • While digital aims to address the technical debt in Global 2000 manufacturing enterprises, how do we address the ballooning process debt and talent debt across the manufacturing value chain? 
          • COVID-19 shined a light on our supply chains and illuminated the cracks that have always existed. How do we unshackle our supply chain? While engineering services have traditionally operated in a market of their own, will these services become closely linked with technology and business services as Industry 4.0 expands beyond the shop floor to the supply chain? 
          • The Women’s Engineering Society reported Engineering UK figures that show women make up only 14.5% of all engineers in the UK. In the US, the Census Bureau says that women make up almost half of the workforce but have only 27% of the STEM jobs. How can we go about improving diversity within the engineering sector?
          • 1 hr 33 min
          • Fireside Chat between Phil Fersht and Vikas Bhalla

            On this special Fireside Chat, HFS CEO Phil Fersht talks with Vikas Bhalla, EVP and Head of the Insurance Business at EXL about his personal, career, and digital business journey.

            Vikas is a member of EXL’s Executive Committee and leads the Insurance business, a role he’s had since 2014. In that time, he has contributed significantly to the growth of the company, doubling the size of EXL’s largest industry vertical.

            26 min
          • Hot Vendor Firesides: Krista CEO John Michelsen is cracking the skills gap with technology designed to understand humans

            This episode features John Michelsen – a man on a mission to change our relationship with technology. He is fed up of humans being forced to understand and learn technology in order to use it. He thinks technology should be designed to understand us.

            Find out how that applies to Krista and its application of natural language understanding to process automation in this videocast, where Krista’s CEO and co-founder is joined by HFS Practice Leader David Cushman in this Hot Vendor Fireside conversation. Krista was named an HFS OneOffice Hot Vendor for Q4, 2021.

            The HFS OneOffice Hot Vendors are an exclusive group of emerging players, each with a differentiated value proposition for the OneOffice. HFS analysts regularly speak with numerous exciting start-ups and emerging players. We designate a select group as the HFS Hot Vendors based on their distinctiveness, ecosystem robustness, client impact, financial position, and the impact in our OneOffice Framework. Those selected are collated and published in our quarterly series. They each have the vision and strategy to impact and disrupt the market.

            On occasion, we go deeper with a podcast with one of the people behind those winning visions – in our HFS OneOffice Hot Vendor Firesides.

            The videocast is in three sections in which we:

            1. Warm-up: What does this Hot Vendor deliver?
            2. Fan the flames: This Hot Vendor’s journey, what they learned, what makes them different, how do they see the market?
            3. Light the way: Take a glance into what’s next on the agenda for this Hot Vendor.
            4. 41 min
            5. Unfiltered Stories | Self-insured employers have an opportunity to address health in America

              Over 25% of Americans are enrolled in health plans underwritten by their employers, more than any other segment of healthcare in 2021 and 2022. More employers are underwriting the medical risks of their employees but are abdicating their responsibilities beyond that by outsourcing services to health plans. Despite being in the driver’s seat, self-insured employers are not addressing the underlying health and healthcare needs of their employees.

              This videocast has 3 parts:

              1. Setting the stage – Framing the value proposition that can be exploited by self-insured employers.

              2. Let’s talk unfiltered – Exploring how self-insured employers can leverage their power of risk underwriter to leverage social determinants of health, digital health, productivity solutions, and more to reduce costs, improve health outcomes, and enhance experiences.

              • Why have self-insured employers chosen to under-write medical risk but allowed health plans to manage the benefits?
              • Self-insured employers, despite being the largest segment of the market with over $500 billion in spending power are yet to leverage that to make a sustainable impact.
              • Why are benefit managers at self-insured employers wedded to an approach that continues to escalate cost while not moving the needle on value?
              • 3. Looking into the future – What is the evolution for self-insured employers’ approach to addressing their employee health and healthcare? Also, what can they do to help us reverse climate change?

                36 min

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