Dustin DiStefano, CEO and Co-founder of A Place at Home, joins host David Knack to discuss his journey from launching a single home care agency to scaling a national franchise network. Dustin shares his biggest mistake—hiring too quickly out of desperation—and the costly impact it had on his business. He recounts a pivotal experience with an early scheduler hire, emphasizing the importance of aligning employees with company values and firing fast when necessary.

Dustin also discusses the underrated role of caregiver-agency relationships in reducing turnover and ensuring client retention, along with the importance of tracking measurable outcomes to establish home care as a critical part of the healthcare continuum. With insights on strategic hiring, franchise growth, and building a strong workplace culture, this episode is a must-listen for home care professionals looking to avoid common pitfalls and improve long-term business success.

Lesson Takeaways:

1. Avoid hiring out of desperation; take time to ensure candidates align with your core values and long-term business needs.

2. Be proactive and intentional in building relationships with both caregivers and clients to create a sustainable and engaged workforce.

3. Authenticity and vulnerability foster trust within both internal teams and external business relationships.

4. Caregiver engagement and career development are key to retention and long-term agency growth.

Timestamps: [00:00:00] Introduction: Dustin DiStefano’s journey from agency owner to franchisor [00:02:00] Decision to franchise A Place at Home and challenges faced [00:06:00] Overcoming hiring mistakes: The importance of a structured process [00:11:00] A scheduling hire gone wrong and lessons learned [00:14:00] Using data-driven coaching for home care agency success [00:18:00] The underrated importance of caregiver-agency relationships [00:23:00] Overrated: The overemphasis on technology in home care [00:27:00] Empowering caregivers: Career pathways in home care [00:31:00] The role of home care in the healthcare continuum [00:34:00] Dustin’s latest success: Scaling A Place at Home with measurable client outcomes

Quotes

• Dustin DiStefano: "Hire slow, fire fast, and don’t compromise on your core values."

• Dustin DiStefano: "If you’re not developing relationships with your clients, you’re at risk of losing them to private caregivers."

• Dustin DiStefano: "Technology is great, but people and processes are what drive home care success."

Resources:

1. Learn more about A Place at Home
2. Connect with Dustin DiStefano on LinkedIn
3. Explore franchise opportunities at A Place at Home
4. Connect with David Knack on LinkedIn
5. Connect with Zingage on LinkedIn
6. Powered by Zingage
7. Subscribe on Zingage’s YouTube