Hire The Smile

In this episode, I talk with Adam Little DVM about telemedicine in veterinary practices during this global pandemic. Dr.Adam Little works at the intersection of accelerating technologies and veterinary medicine. His career has spanned areas of focus ranging from artificial intelligence to telemedicine to connected devices. Dr. Little is the co-founder of Future Pet and they recently launched GoFetch Health, a subscription healthcare service, which provides owners with the most affordable and convenient way to access vet care by partnering with local veterinary practices. Visit their website here for more information https://www.health.gofetch.ca/

In this episode, I talk with Susie Elliot, Digital Sales Specialist with Royal Canin Canada. We talk about how e-commerce can help improve customer compliance, drive client loyalty and improve the customer experience through convenience. 

In this episode, I talk finances with fellow Oculus Insights founder, Robert Magnus DVM, MBA. Dr.Magnus has a passion for financials and he talks us through the current programs available in the USA during the COVID-19 crisis. 

In this episode, Mike Pownall DVM MBA, Katie Ardeline BA CHRL and Sue Armstrong BA, CPCC, ACC reference and discuss an Article by Brenda Steinberg and Michael Watkins about Coaching Your People Through A Crisis. The article gives a great framework for discussion around how leaders can help their staff during these unprecedented times. 

In today’s episode, we are joined by Alyssa Rubenstein of Oculus Insights, Daniel MacDonald, CEO and owner of Trackable Revenue and Heather McPherson, marketing manager for McKee-Pownall Equine Services to discuss marketing your veterinary practice during the COVID-19 crisis. We touch on whether to increase or decrease your marketing efforts,  areas to grow and areas to maintain, the tone and messaging of your marketing and some tips that may impact your efforts.

In episode 4, Dr Mike Pownall and Katie Ardeline of Oculus Insights discuss current business articles surrounding the COVID-19 crisis. From the research they have done, they discuss practices that businesses have adapted and leading your team and in this unprecedented time.

Below are the links to the articles discusses in this episode:

How Crisis Will Define Your Employer Brand

The Corona Virus Crisis Doesn’t Have To Lead To Lay-Offs

Please let us know if there is anything you would like to discuss in future episodes.

As part of the Oculus COVID-19 Resiliency Guide for veterinarians today I am speaking with Sue Armstrong BA, CPCC, ACC. Sue is an executive coach and part of the Oculus team. We talk about what executive coaching consists of and the value of coaching for our veterinary practices. In today's episode, Sue guides us, as leaders within our practice, on how to be there and show up for our team during this time of crisis.

Welcome to the second episode in our COVID 19 Veterinary Resilience Guide Podcast Series. In this episode, Mike Pownall DVM, MBA is joined by Robert Magnus DVM, MBA, principal partner at Oculus Insights and Sheila Stork, CVT. Both Bob and Sheila have extensive experience in the veterinary industry with special focus on operations and they experienced and excelled through the recession of 2008. Today we are going to talk about how we can maximize cash on hand in your veterinary practice right now. 

In this episode, Mike Pownall DVM MBA and Oculus team members Joop Loomans DVM PhD, Katie Ardeline BA CHRL, Sue Armstrong BA, CPCC, ACC and Alyssa Rubenstein come together to discuss and offer tips on dealing with the current situation surrounding COVID-19 in your veterinary practice. They bring insights from across the globe on business, leadership, human resources and marketing. 

I am pleased to welcome Katie Ardeline to the Veterinary Business Matters podcast, brought to you by Oculus Insights. Katie is a Human Resources specialist and is part of the Oculus team, she and I will be chatting monthly about current issues in HR and how they apply to veterinary practices. Oculus Insights is a strong believer in putting people first, so our monthly discussions will be interesting for any veterinary practice owner, or manager interested in having an outstanding workforce.

Here are the two articles we discussed during the podcast.

4 Factors Driving Record-High Employee Engagement in U.S.

Worker burnout is real. Here’s how to spot it.