Holden Scott is the fixed operations director at Regal Nissan and is one of the up-and-coming new players we are seeing on social media. He leads an impressive organization and thinks outside the box as the industry moves into a new era of automotive retail and fixed operations.

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What we discuss in this episode:

• Holden started working for Regal right out of the Marine Corps in 2011 with his first job being a dispatcher and helping book warranty work. After doing that job for a few months, he became a service advisor.
• Holden admits that his time as a service advisor was not his favorite, especially coming from a structured environment like the Marine Corps and then sort of getting thrown into the service department. There wasn't any structure — each day the job looked completely different. Holden recalls that at one point, he seriously considered going back to the military.
• Today, Holden encourages automotive professionals to control what they can control. Create process and structure that is scaleable and predictable. A lot of that comes down to mindset and attitude. "A lot of things can go wrong, but I can always choose to have a good attitude about it. And I can always choose how I treat people."

Listen to the episode featuring Holden Scott for even more insights!

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Thanks, Holden Scott!

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