In this episode, we dive into the AI breakthroughs that shaped home care in 2024 and explore what lies ahead for 2025. Dan, Spencer, and Victoria from Careswitch, share their perspectives on how generative AI has impacted the industry, from technological advancements to real-world results seen by home care owners using tools like Careswitch. Tune in to learn about emerging trends, practical tips for leveraging AI effectively, and the exciting innovations on the horizon for 2025.

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Learn more about Careswitch at: careswitch.com
Connect with the host on LinkedIn: Miriam Allred

This episode was produced by parkerkane.co

In this episode, Todd Austin, President and COO of Activated Insights, unpacks key takeaways from the 2024 Benchmarking Report and explores the evolving role of data in the home care industry. He highlights five critical metrics home care owners should closely monitor in 2025 to drive growth, improve care quality, and stay competitive. Todd shares actionable insights on where the industry still has room to improve and how data-driven decision-making can transform operations.

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Learn more about Careswitch at: careswitch.com
Connect with the host on LinkedIn: Miriam Allred

This episode was produced by parkerkane.co

How do you reduce turnover and set new hires up for success during their critical first 90 days? In this episode, Bryan White, Co-Founder of Pre-Intent and a sales leader at Activated Insights, shares insights on why most turnover happens in this period and provides a granular week-by-week breakdown of effective onboarding strategies, from the first week to day 90— we’ll cover tailored touch points, proactive engagement, impactful training, and actionable steps to address dissatisfaction.

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Learn more about Careswitch at: careswitch.com
Connect with the host on LinkedIn: Miriam Allred

This episode was produced by parkerkane.co

Without your caregivers, your agency doesn’t exist. So how do you keep them happy and engaged? Becky Reel, Founder of Reel Home Care Consulting is here to explain the magic of small, unexpected gestures—like surprising a caregiver with their favorite coffee or celebrating their work anniversary with a personal touch. We’ll also discuss how creating a culture where caregivers feel genuinely valued translates directly into better client care. When your caregivers are thriving, your agency is too.

Enjoying the show? Send me a text and let me know!

Learn more about Careswitch at: careswitch.com
Connect with the host on LinkedIn: Miriam Allred

This episode was produced by parkerkane.co

An applicant lifecycle can have anywhere from 5-20 touchpoints. While speed is important, it’s not always the answer. Brittany Kase of Carework returns to breakdown the applicant lifecycle, tools and channels that can improve the applicant experience, and common stages where applicants tend to drop off.

Enjoying the show? Send me a text and let me know!

Learn more about Careswitch at: careswitch.com
Connect with the host on LinkedIn: Miriam Allred

This episode was produced by parkerkane.co

Indeed remains the top recruiting channel for home care, but the landscape of job ads is changing. Brittany Kase, an Account Manager at Carework and an expert in Indeed recruiting, spends her days immersed in Indeed. She helps home care agencies nationwide craft, manage, and optimize their job ads for better performance. Brittany is here to share her insider knowledge on navigating Indeed’s evolving features and maximizing results—tune in to learn specific tips for attracting top talent on Indeed.

Enjoying the show? Send me a text and let me know!

Learn more about Careswitch at: careswitch.com
Connect with the host on LinkedIn: Miriam Allred

This episode was produced by parkerkane.co

In part two with A Place at Home's co-founder, Dustin Distefano, we uncover the secrets to operational success in the home care From tactical strategies in finance, sales, recruitment, and care to coaching franchisees through plateaus, Dustin shares invaluable insights for long-term business growth. Tune in to learn how they’re setting up for success over the next decade and the challenges they've conquered along the way.

Enjoying the show? Send me a text and let me know!

Learn more about Careswitch at: careswitch.com
Connect with the host on LinkedIn: Miriam Allred

This episode was produced by parkerkane.co

In this episode, I sit down with the co-founder of A Place at Home to explore their journey from starting the business to building a national franchise. We dive into the key strategies that led to their success, the challenges they've faced, and their mission to embrace diversity. Plus, get a glimpse into what they’re focused on today and their exciting vision for the future of home care.

Enjoying the show? Send me a text and let me know!

Learn more about Careswitch at: careswitch.com
Connect with the host on LinkedIn: Miriam Allred

This episode was produced by parkerkane.co

2025 is around the corner and year end planning quickly becomes goal-setting for the new year. Steve returns to talk about establishing goals and expectations for a new year—specifically, we'll highlight long-term sales goals, establishing and increasing rates, and tactics to help you close more leads.

Enjoying the show? Send me a text and let me know!

Learn more about Careswitch at: careswitch.com
Connect with the host on LinkedIn: Miriam Allred

This episode was produced by parkerkane.co

It's Q4 and everyone should be thinking about year-end planning. Steve Weiss, CEO of Home Care Evolution, and industry recognized thought leader and sales expert is here to share what a successful year-end business plan should look like. We'll also talk about the upcoming election, policies and trends that will impact home care, and how to future-proof your business during these turbulent times.

Enjoying the show? Send me a text and let me know!

Learn more about Careswitch at: careswitch.com
Connect with the host on LinkedIn: Miriam Allred

This episode was produced by parkerkane.co