Hospitable

Join us as host Rob Napoli sits down with Stefano Giussani, COO of Lissoni Architecture New York, for an insightful conversation about the world of design and architecture.

In this episode, Stefano shares his journey and the magic of the Italian Design style, and how he envisions building spaces around people.

We dive into the ups and downs and the importance of understanding viewing the world from a different lens.

Tune in to discover the impact of technology on design and get ready to be enthralled with the passion and inspiration of Stefano!

Timestamps:

[00:01:28] The rise of New York architecture.

[00:06:07] Changing perspectives and cultural adaptation.

[00:09:04] Being part of the river.

[00:12:43] The first hotel in New York.

[00:18:27] The ironic aspect of every project.

[00:21:22] Paying with a watch.

[00:24:18] Teaching hospitality design

[00:27:19] Giving back through teaching.

[00:34:01] Unexpected luxury hotels.

[00:38:11] Stefano's Instagram handle

Connect:

• Omniboost: www.omniboost.com
• Rob Napoli: https://www.linkedin.com/in/robnap/
• Stefano Giussani: https://www.linkedin.com/in/stefano-giussani-a5600317/
• Lissioni New York: https://www.lissoni.us
• Instagram: https://www.instagram.com/stefano_giussani

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

Filmed on location at Hotel AKA NoMad: https://www.stayaka.com/hotel-aka-nomad designed by Lissoni Architecture NYC
 
 
 
 
 

On this episode of Hospitable, as we sit down with Ruben Westmeijer, CRO and Co-Founder of Bond Agency, the world’s first nearbound agency, where we talk about building partnerships that matter. 

We discuss trends in partnerships, indirect sales, and content creation for brands in the hospitality industry. And we explore how both large hotel chains and independent hoteliers can attract new audiences and stay relevant in the changing market. 

Ruben shares his background in tourism management and his passion for creating relationships in the B2B space. Tune in to hear insights on how to bring value to clients and navigate the evolving landscape of the hospitality industry.

Don’t forget to subscribe and review. 

Timestamps:

00:00:00 - Value in Consultative Work

00:00:48 - Introduction to Hospitable Podcast

00:00:59 - Ruben Westmeyer's Background

00:01:20 - Trends in Content and Sales for 2024

00:02:13 - Ruben's Journey from Tourism to Partnerships

00:03:39 - The Decision to Become an Entrepreneur

00:04:20 - Idea and Timing for Starting a Business

00:05:23 - Working with a Partner in Business

00:06:45 - Learning from Past Sales Roles

00:07:39 - Building Value for Clients

00:08:27 - Marketing Trends for 2024

00:09:16 - The Rise of Influencer Marketing in B2B

00:10:09 - Nearbound Strategy and Leveraging Networks

00:11:30 - Building a Successful Partner Network

00:12:46 - Travel Experiences and Entrepreneurship

00:13:08 - The Role of AI in Business

00:14:09 - Establishing Clear Expectations in Partnerships

00:15:11 - The Importance of Partner Profiles

00:16:03 - AI's Impact on Future Business

00:17:04 - Travel Influencing Business Perspectives

00:18:41 - Muse and Career Growth

00:19:59 - AI for Pitch Deck Creation

00:21:32 - AI Customization and Specialization

00:22:37 - Leveraging AI in Branding and Outreach

00:23:55 - Exciting Trends for 2024

00:24:11 - Custom AI vs. Standard AI Solutions

00:25:56 - The Importance of Data in Hospitality

00:27:29 - The Future of Events and Personal Connections

00:28:43 - Utilizing Data for Hotel Growth

00:29:56 - Hiring a Data Specialist

00:31:34 - How to Connect with Bond Agency

00:32:29 - Closing Remarks and Podcast Support Request

Shownotes:

[00:01:20] Trends in content and sales.

[00:06:05] Starting a business with your significant other.

[00:09:48] Nearbound strategy and influencer marketing.

[00:13:08] How to build a partner network.

[00:18:08] Cultural differences in international teams.

[00:20:24] The future of AI.

[00:24:43-00:24:54] Custom AI tools in development.

[00:28:23] Leveraging data for better experiences.

[00:32:29] Growing the podcast community.

Connect:

• Omniboost: www.omniboost.com
• Rob Napoli: https://www.linkedin.com/in/robnap/
• Ruben Westmeijer : https://www.linkedin.com/in/ruben-westmeijer-3b227798/
• Bond Agency (The World’s First Nearbound Agency): https://www.bond-agency.io/
  
  

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

On this episode of Hospitable we get back to the basics of hospitality… the guest experience. 

We sit down with Claudia Meglin, Director at CMC Software and Global Director of Systems at Generator, as she shares her insights and experiences in using technology to enhance the guest journey. We discuss the challenges of connecting different systems and the importance of data privacy in the age of AI. Join us as we explore the future of hospitality and how technology can revolutionize the industry.

Claudia emphasizes the importance of experiencing a hotels operational processes and shares her passion for those "aha" moments when things click into place.

Tune in to hear more of Claudia’s journey + get back to basics of the hotel guest experience!

Don’t forget to subscribe and review. 

Timestamps:

00:00:00 - Importance of Hotel Operations Insight

00:00:35 - Introduction of Guest Claudia Meglin

00:02:10 - Claudia's Career Journey in Hospitality

00:07:44 - Differences Between Boutique Brands and Big Chains

00:10:02 - Training and Empowering Hotel Staff

00:14:36 - Hospitality Trends for 2024

00:18:16 - Balancing Digital and Traditional Guest Experiences

00:22:31 - Back to Basics: Training for 2024

00:27:03 - Initiatives and Training Focus for 2024

00:30:49 - Evolution of Hotel Technology Post-COVID

00:33:39 - Seasonal Dynamics in Hospitality

00:35:12 - Anticipating AI's Practical Use in Hospitality

00:38:03 - Claudia's Connection with Omniboost

00:41:01 - Omniboost's Growth and Future Plans

00:42:42 - Closing Remarks and Contact Information

Connect:

• Omniboost: www.omniboost.com
• Rob Napoli: https://www.linkedin.com/in/robnap/
• Claudia Meglin : https://www.linkedin.com/in/claudia-meglin-377766a7/
• CMC Hospitality Software: https://www.linkedin.com/company/cmc-hospitality-software-ltd/
• Generator: https://staygenerator.com/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

On this episode of Hospitable, a large contingent of the Omniboost team takes on New York City!

While working with a partner down at One World Trade Center, the Omniboost team snuck away to the CitizenM Bowery Rooftop where we take you behind the scenes of Omniboost and introduce you to the faces and people behind the company. We also discuss our excitement for the future, including automation, customer experience, and visiting new customers. 

Don’t forget to subscribe and leave a review!

Timestamps:

[00:02:26] Visiting One World Trade Center.

[00:03:53] Innovation and using new technologies.

[00:08:02] Fun projects and client solutions.

[00:11:52] New York City experience.

[00:17:02] Korean barbecue experience.

[00:22:21] Oyster farming and expertise.

[00:26:30] Finding work at OmniBoost.

[00:29:15] New York City experience.

[00:33:35] Moving to New York City.

[00:35:13] Choosing Omniboost and excitement.

Shownotes:

00:04:24 Innovation and collaboration drive growth.

00:09:35 New York City - exciting and different.

00:10:52 Excitement for data science projects.

00:14:56 Embrace innovation and new experiences.

00:20:21 Travelling for work is inspiring.

00:27:30 Excitement in growth and travel.

00:33:10 Excited to join Omniboost team.

Connect:

• Omniboost: www.omniboost.com
• Rob Napoli: https://www.linkedin.com/in/robnap/
• Daniel Costa:  https://www.linkedin.com/in/daniel-de-souza-p-costa-b094b959/
• Quinten de Putter: https://www.linkedin.com/in/quinten-de-putter-07944a1a9/
• Michel Meeuwse: https://www.linkedin.com/in/michelmeeuwse/
• Rowin de Ridder: https://www.linkedin.com/in/rowin-de-ridder-78670458/
• Aron Wattel: https://www.linkedin.com/in/aron-wattel-91007a105/
• Vincent Gitsels: https://www.linkedin.com/in/vincent-gitsels/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

Filmed at the CitizenM Bowery Hotel in New York City: www.citizenm.com

Tune in to hear more event insights from some of the Omniboost team while they were in Chicago for the National Restaurant Association Show 2023 earlier this year in May. 

Make sure you like, subscribe, and leave a review!

Connect:

• Omniboost: www.omniboost.com
• Rob Napoli: https://www.linkedin.com/in/robnap/
• Kees Zorge, Founder and CEO of Omniboost: https://www.linkedin.com/in/keeszorge/
• Antonie de Jong: https://www.linkedin.com/in/antonie-de-jong-8a60b0175/
• Michel Jansen, Head of Strategic Partnerships at Omniboost: https://www.linkedin.com/in/janssenmichel/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

Filmed at CitizenM Chicago

In this exciting episode, we take you behind the scenes of a recent event and share some amazing insights and conversations. 

Join us as we discuss the importance of being on location and the impact it has on our business and partnerships. Hear from some of our partners and a few of the Omniboost team members as they share their excitement and experiences from all the events of the year.

Don't miss out on all the excitement, so make sure to like, subscribe, and leave a review. 

Be a tier one listener of Hospitable and stay tuned for more!

Timestamps:

[00:01:36] Upscaling partnership and integration.

[00:05:55] It's about the people.

[00:07:19] Planting trees for positive impact.

[00:12:09] Meeting people at events.

[00:15:21] Ideal partnership and growth.

[00:19:30] Connecting and learning together.

[00:21:02] Looking forward to the van.

Quotes:

[00:00:04]  "You have a great product, great team, great everything, but if you're not out here bonding with the teams, forming relationships, you know, you're never going to really get to the top of the partnership mountain, I guess."

[00:03:39]  "You have a great product, great team, great everything. But if you're not out here bonding with the teams, forming relationships, you know, you're never going to really get to the top of the partnership mountain, I guess."

[00:06:40]  "As I leave, I'm ridiculously excited because people that I wouldn't even think about, wouldn't know about, potential opportunities have all come to light as if by magic."

[00:07:19]  "What I really do is I give diners the option to plant a tree when they dine at a lightspeed restaurant and offset the carbon footprint of their meal, offset the food waste of their meal, and the revenues that we generate are used to fund tree planting projects in the developing world"

[00:12:30]  "And yeah, it's like the short lines. I really like short lines with different kinds of people."

[00:14:51]  "There's nothing quite like it."

[00:16:27]  "It's the epitome of a partnership."

[00:18:59]  "I think connecting is the word."

[00:21:20]  "I'm looking forward to the van."

Connect:

• Omniboost: www.omniboost.com
• Rob Napoli: https://www.linkedin.com/in/robnap/
• Vincent Verschueren, Support Lead at Omniboost: https://www.linkedin.com/in/vincent-verschueren-01b1101aa/
• Connor Reap, Strategic Partnerships Team Lead at MarketMan: https://www.linkedin.com/in/connor-reap/
• Kees Zorge, Founder and CEO of Omniboost: https://www.linkedin.com/in/keeszorge/
• Marvin Baker, Co-Founder at GiftTrees.com: https://www.linkedin.com/in/marvinbaker/
• Jasper de Pooter, Tech Dev Lead at Omniboost: https://www.linkedin.com/in/jasper-de-pooter-128702124/
• Joely Tennant, Product Partnership Manager (Hospitality) at Lightspeed: https://www.linkedin.com/in/joely-tennant/
• Michel Jansen, Head of Strategic Partnerships at Omniboost: https://www.linkedin.com/in/janssenmichel/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

Filmed on location in Montreal during Lightspeed Oxygen Summit!

In this episode, we dive into the art of creating authentic and impactful content with Co-Founder of Splice Video, Nick Capozzi.

We discuss the shift from overly produced and edited content to embracing the real and relatable. Join us as we explore the power of video in capturing and sharing experiences, and how it allows us to envision ourselves in different scenarios and how this can be impactful for brands as they look to authentically connect with their audiences. 

We also touch on the low barrier to entry in creating videos, with just a smartphone and a few budget-friendly tools. Don't miss out on the opportunity to be the mayor of your own small town and share your unique perspective with the world. 

Tune in now and start creating!

Timestamps:

[00:02:15] The world of video.

[00:04:27] Telling distinct brand stories.

[00:07:40] Transitioning to the tech space.

[00:09:47] Starting Splice Video.

[00:13:00] The story of the chef.

[00:16:05] Valuing human connection in travel.

[00:19:16] Using social media to draw people.

[00:23:31] Hospitality tech and marketing.

[00:24:19] Creating engaging video content.

[00:28:13] Travelling in Japan.

Shownotes:

00:03:47 Emotion drives effective storytelling.

00:05:03 Make B2B storytelling more engaging.

00:12:19 Leverage video to tell stories.

00:14:02 Video enhances travel experiences.

00:19:33 Video is a powerful tool.

00:25:26 Engage with your audience.

00:27:01 Embrace the unexpected while travelling.

Connect:

• Nick Capozzi: https://www.linkedin.com/in/nick-capozzi/
• Splice Video: https://www.splicevideo.com/
• Omniboost: www.omniboost.com
• Rob Napoli: https://www.linkedin.com/in/robnap/

Filmed on location by Splice Video (https://www.splicevideo.com)at Cali BBQ Media in San Diego, California: https://calibbq.media/ 

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

Welcome to another episode of Hospitable! 

This episode features Gudrun Ragnarsdottir, CEO of Keeps, Content Management for the Travel Industry.  

Gudrun shares her passion for travel and how her experience in the industry inspired her to start her own company. They discuss the energy, excitement, and chaos of the high season in the travel industry and the impact that can have on their content and keeping it up to date. 

We discuss the importance of the human touch in a digitally hyper-connected world and how small things can have a big impact. Like,how  having outdated travel photos can lead to less bookings, poor experiences, and unrealistic or set wrong expectations. We also talk about what AI might mean for the travel industry and some trends in the industry.

Don't forget to subscribe and review!

Timestamps:

[00:01:35] Passion for the travel industry.

[00:04:02] The missing photos.

[00:10:17] Introducing a content management solution.

[00:13:50] AI in the travel industry.

[00:15:42] The awareness of sustainability.

[00:21:12] Revolution in the tech space.

[00:23:06] The most memorable trip.

[00:26:16] A great travel story.

Shownotes:

00:02:35 Solving the problem of missing and outdated photos in the travel industry.

00:10:17 Solving content management system problem.

00:13:50 AI and sustainability in travel.

00:19:42 Technology enhances, not replaces, hospitality.

00:24:11 Travel experiences shape our memories.

00:27:10 Integration of social media features.

Connect:

Gudrun Ragnarsdottir: https://www.linkedin.com/in/gudrunhildur/

Keeps: http://www.keeps.is

Omniboost: www.omniboost.com

Rob Napoli: https://www.linkedin.com/in/robnap/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

Welcome to another episode of Hospitable! 

This episode features Ruud Hontele, the founder and CEO of Woby, a company that creates unique guest experiences for the hotel industry.

Recorded live at the Omniboost headquarters in Terneuzen, Netherlands, we discuss how Woby helps hotels deliver a self-ordering web app that enhances the guest experience and improves operational efficiency. 

We discuss the importance of the human touch in a digitally hyper-connected world and how technology can make everyone more effective and efficient. Join us as we dive into the world of hospitality and discover how Woby is impacting the industry.

Don't forget to subscribe and review!

Timestamps:

[00:02:31] The birth of Woby
[00:05:00] Tech stack and operational knowledge
[00:09:02] Seamless guest experience
[00:13:11] Tools for better guest experiences 
[00:17:11] Creating better travel experiences
[00:22:43] Accomplishing goals in 2024

Shownotes:

00:01:04. Seamless integrations in hospitality.

00:08:24 Seamless integration enhances guest experience.

00:17:43 Collaboration drives industry innovation.

00:18:19 Importance of seamless travel experiences.

Connect:

Ruud Hontele: https://www.linkedin.com/in/ruud-hontele/

Woby: https://www.mywoby.com

Omniboost: www.omniboost.com

Rob Napoli: https://www.linkedin.com/in/robnap/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

In this episode of Hospitable, Rob Napoli chats with Olaf van Heperen, senior technology partner at Eversheds Sutherland, a global top 10 law practice, to discuss the use of AI in the hospitality industry and its impact on customer profiling and facial recognition and how it will continue to shape the industry. 

We also discuss the EU AI Act and its implications for AI regulation worldwide. Join us as we explore the opportunities and challenges that AI presents in creating more human experiences in hospitality.

Tune in to learn more about the intersection of technology and hospitality.

Don't forget to subscribe and review!

Timestamps:

[00:00:00] AI in the hospitality industry.

[00:05:41] Technology-driven changes in hospitality.

[00:09:02] Cross-continent data flow challenges.

[00:15:37] Human connection in hospitality.

[00:17:19] The human element of creativity.

[00:21:18] The worst travel story.

[00:24:47] Jumping on the pod.

Shownotes:

00:05:09 Hospitality industry becoming technology-driven.

00:06:43 Data and AI impact hospitality.

00:16:23 AI enhances, but cannot replace, human creativity.

00:18:36 Human connection is irreplaceable.

00:24:35 Connect with Olaf for more information.

Connect:

Olaf van Haperen: https://www.linkedin.com/in/olaf-van-haperen-260321/

Omniboost: www.omniboost.com

Rob Napoli: https://www.linkedin.com/in/robnap/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com