Hospitable

In this episode of Hospitable we dive into the independent hoteliers space.

Our guest this week is CEO and Co-Founder of RoomRaccoon Tymen van Dyl. Tymen shares his mission to empower independent hoteliers around the world with a complete and innovative management system. He believes that powerful software should not be exclusive to those with deeper pockets, but accessible to anyone in the industry. 

We talk about the parity of running a company with your partner, both in business and in life, and how his journey into creating software solutions for the boutique hotel space came to be. We also discuss how to manage teams across the world and why strategic hubs are important and impactful.  Tymen emphasizes the significance of adopting a forward-looking approach and prioritizing future growth when starting a company and the importance of avoiding fixation on the past and instead focusing on what works best for the future. 

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Timestamps:

[00:03:39] Supercharging hotel operations.

[00:06:56] Leveling the playing field.

[00:09:55] Independent hotels and customer experience.

[00:14:07] Starting a business with your partner.

[00:17:22] Balancing work and family.

[00:23:05] Splitting time and international growth.

[00:24:07] Remote work and office camaraderie.

[00:27:55] AI advancements in language.

[00:32:23] Dangerous city centers.

[00:35:35] A galloping herd of game animals.

Shownotes:

00:01:51 Empowering independent hoteliers through technology.

00:06:59 Leveling the playing field for independent hotels.

The timestamp in the podcast where it starts to say "Entrepreneurship with a partner" is 00:14:07. Entrepreneurship with a partner.

00:18:20 Importance of spending time together.

00:24:07 Importance of being present and connected.

00:29:37 Technology should enhance human experiences.

00:34:30 Thrilling horseback safari in Africa.

Connect:

Tymen van Dyl: https://www.linkedin.com/in/tvandijl/

RoomRaccoon: https://roomraccoon.com/

Omniboost: www.omniboost.com

Rob Napoli: https://www.linkedin.com/in/robnap/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

In this episode, we dive into the fascinating world of hospitality technology and how it is transforming the guest experience with Hotel Tech Report Co-Founder and CEO Jordan Hollander. Jordan and his twin brother Adam Co-Founded HTR to combing a high-tech, connection-focused platform for hotels.

We discuss how software companies are leveraging data and AI to enhance the guest messaging space. We also discuss the importance of reviews and ratings in the hotel industry, and how generative AI is revolutionizing customer support. Join us as we explore the cutting-edge innovations that are making hospitality more human through technology. Don't miss out on this exciting conversation!

Don't forget to subscribe and review!

Timestamps:

[00:00:00] Starting a marketplace.

[00:04:05] Difficulty of validating competition.

[00:07:21] Easier way to sell.

[00:10:05] Creating trust through data.

[00:14:40] Why hospitality, why that niche?

[00:17:27] Hotel Tech Reports' impact.

[00:20:37] AI in guest messaging.

[00:24:23] Connectivity in the hospitality industry.

[00:26:28] Technology and hospitality growth.

[00:30:48] Letdowns in hotel experiences.

[00:33:08] The human element of travel.

[00:36:32] Awesome technology products and stories.

Shownotes:

00:00:12 Focus on creating value first.

The timestamp in the podcast where it starts to talk about creating transparency in hotel technology is.

00:06:14 Creating transparency in hotel technology.

00:09:43 Marketplace evolution and value creation.

00:17:55 Hospitality industry and leveraging data. 00:19:09 CRM and guest messaging evolving.

00:25:19 Tech stack audit and offers program.

00:28:27 Intuitive design is crucial.

00:33:13 Human connection enhances travel experiences.

Connect:

Jordan Hollander: https://www.linkedin.com/in/jordan-hollander-42577929/

Hotel Tech Report: https://hoteltechreport.com/

Omniboost: www.omniboost.com

Rob Napoli: https://www.linkedin.com/in/robnap/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

On this episode of Hospitable our host Rob Napoli sits down with Stayntouch CEO, Jacob Messina to talk about making hospitality human. 

Join us as we discuss the importance of innovation in the digital world and how it can enhance the human aspect of hospitality. Our special guest, Jacob Messina, Senior VP of Technology at MCR and CEO of Stay In Touch, shares his insights on the role of technology in the industry and the need for competition to drive innovation. Tune in to discover how technology is revolutionizing the hospitality sector and making it more human-centric.

Learn about Jacob's unique path into hospitality and how his unique experience as a culinary teacher and his love for games such as RollarCoaster Tycoon has influenced his career path. 

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Timestamps:

[00:01:26] Love for hospitality started.

[00:04:08] Less technology, more face-to-face.

[00:07:56] Telling stories with data. [00:10:30] Using technology in hotels.

[00:14:59] Making hospitality more human.

[00:17:41] Generational gap and technology.

[00:21:13] Learning retention in training.

[00:25:38] Best or worst travel stories.

[00:27:20] Getting immersed in other cultures.

[00:30:08] Hospitality and embracing imperfections.

[00:33:43] Cooperating with competition.

[00:36:39] Connecting with Jacob.

Shownotes:

00:04:57 Less technology, more face-to-face.

00:05:27 Technology should support, not hinder.

00:13:06 Simplicity and consistency are key.

00:15:40 Technology facilitates knowledge transfer.

00:19:44 Technology should be intuitive and easy to learn.

The timestamp in the podcast where it starts to say "Technology empowers and ruins experiences" is at 00:25:10. Technology empowers and ruins experiences.

00:29:19 Embrace imperfection in hospitality.

00:34:05 Competition drives innovation and growth.

Connect:
Jacob Messina: https://www.linkedin.com/in/jacob-messina-b6361311/
Stayntouch: https://www.stayntouch.com/
Omniboost: www.omniboost.com

Rob Napoli: https://www.linkedin.com/in/robnap/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

Filmed at MCR Offices in One World Trade Tower in Manhattan, NYC: https://www.mcrhotels.com/

Episode 4 features the Founder of Mews Richard Valtr.

We dive deep into the world of technology and its impact on the hospitality industry. Richard's goal was to create functional and beautiful enterprise systems for the hospitality space. As a former boutique hotelier, Richard knows first hand the struggles of managing tech, guests, all while creating a hospitable experience.

We talk about the future of tech, including how AI can help streamline processes and revolutionize the industry. As well as, discuss the effects technology has on business travel vs leisure travel vs bleisure travel. We also look at how tech affects different generations of travelers and how to navigate the future of hospitality tech.

We also talk about the deep connection that exists between the hospitality industry ... and humanity!

Tune into to hear more about Richard's unique background, his vision for the future, and a great discussion around technology and humanity.

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00:00:00 Hospitality industry is for humans.

00:09:50 Growth mindset is essential.

00:12:20 Adopt a growth mindset.

00:15:12 Transformative technology for hotel experiences.

00:22:53 Technology as an assistance, not replacement.

00:29:07 Technology can transform guest experiences.

00:30:11 Growth mindset in challenging markets.

00:38:36 Embrace growth mindset for success.

00:41:16 Exciting future in AI innovation.

Connect:
Richard Valtr: https://www.linkedin.com/in/richard-valtr-79541410/
Mews: https://www.mews.com
Omniboost: www.omniboost.com

Rob Napoli: https://www.linkedin.com/in/robnap/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

Filmed at BelCham NYC: www.belcham.org

This episode features Kari Ann Fiskvik, the Vice President, Technology at Strawberry Group (formerly Nordic Choice Hotels). 
 
Kari Anna discusses her passion for leveraging technology to improve people's lives and enhance the customer experience. She shares her experiences with crisis management, including a cyber attack and a major organizational crisis. 

We discuss the importance of finding the balance between using technology to enhance the customer experience while still maintaining the human touch. Join us as we explore the challenges and opportunities of incorporating AI into business operations and the need for work-life balance. Don't miss out on this insightful conversation that delves into the future of technology and its impact on our lives. 

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Timestamps:

[00:00:00] Enabling efficient staff communication.

[00:07:04] Balancing personal and professional lives.

[00:09:52] Vacation mode is starting. [00:12:53] Trying both business and tech. [00:17:29] Adaptability in the hospitality industry. [00:19:33] Enabling staff for customer experience.

[00:22:13] Making conscious choices in technology.

[00:26:51] The rise of third-party booking systems.

[00:30:24] Largest digitalization program in hospitality.

[00:34:49] Making the digital shift.

[00:39:00] Joy and existence

[00:42:14] Getting more women into tech.

[00:44:35] True diversity and innovation.

[00:47:25] Innovation and human potential.

Connect:
Kari Anna Fiskvik: https://www.linkedin.com/in/kari-anna-fiskvik-99b1211b/
Strawberry Group: https://www.strawberrygroup.no/
Omniboost: www.omniboost.com

Rob Napoli: https://www.linkedin.com/in/robnap/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

In this episode, we delve into the topic of creating a more hospitable travel industry and positively impacting the post-pandemic travel experience. Join us as we explore the importance of ego, teamwork, and human interaction in providing exceptional service. 

Kees Zorge, Omniboost Founder and CEO, shares what he believes is the core DNA of Omniboost and the impact we hope to make on the industry.

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Timestamps:

00:03:22 Leadership is about serving others.

00:06:28 Importance of servant leadership.

00:12:01 Accountability and empowerment drive success.

00:17:06 Leadership is about serving others.

00:22:02 No ego, focus on "we".

00:29:07 Servant leadership fosters collective innovation.

00:32:08 Building teams with freedom and hospitality.

00:38:29 Small acts of kindness matter.

00:43:14 Podcast promotes engagement and growth.

Connect with Omniboost: www.omniboost.com

Connect with Kees Zorge: https://www.linkedin.com/in/keeszorge/

Connect with Rob Napoli: https://www.linkedin.com/in/robnap/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

In the first episode of the "Hospitable" podcast, host Rob Napoli introduces the podcast and its purpose of exploring the customer experience in the hospitality industry. He is joined by Kees Zorge, the founder and CEO of Omniboost, and Mike Baecke, the COO of Omniboost. 

We delve into the world of hospitality and explore what it means to be Hospitable across the globe. Join us as we discuss the needs and challenges of the hospitality industry, and how technology can both enhance and hinder the guest experience. Our goal is to uncover the secrets of the industry and provide insights that will help you focus on what's most important - your guests. We also have special guests, including architects and designers, who will share their perspectives on customer experience. Get ready for a non-commercial, thought-provoking conversation that will move the industry forward. So sit back, relax, and enjoy this exciting journey with us! 

Timestamps:
[00:02:43] From e-commerce to hospitality.

[00:05:23] Non-traditional approach to business.

[00:08:10] The non-commercial aspect.

[00:11:43] Worst travel fails.

[00:14:45] Giving time back for creativity.

Connect with Omniboost: www.omniboost.com

Connect with Kees Zorge: https://www.linkedin.com/in/keeszorge/
Connect with Rob Napoli: https://www.linkedin.com/in/robnap/
Connect with Mike Baecke: https://www.linkedin.com/in/mike-baecke/

Show Produced by: Niranjan Deshpande (Nick), Broken Frames Studio, www.brokenframesstudio.com

Episode Recorded at BelCham in NYC: https://www.belcham.org/