In today’s episode I’ll share some stories about the Tuckman’s 4 stages of team effectiveness.

In this episode I’ll share 10 ideas on how to offer Excellent Services to your guests. I would have liked someone to teach me these things when I started working in the hospitality industry, so that I would not have to offer mediocre services to so many guests

In this episode I’ll share the scond part of the ideas that came from the brainstormings that I did with my wife

In this episode I’ll share 15 out of 30 ideas that came from some brainstormings with my lovely wife on How to to improve your waiter skills.

In today’s episode I’ll share some of the pros and cons of different teaching methods.

In today’s episode I’ll share some examples of the onboarding and offboarding somebody in an experience in order to make it memorable.

In this episode I’ll share the last step of the “Metrics of Happiness” Framework. We’ll go deeper into my favourite topic... JOY.

Today I’ll share the second step from the “Metrics of Happiness” Framework. I’ll share some stories where Iearned the importance of Laughing

In this episode I’ll share the first part from a presentation that I delivered one year ago, called “Metrics of Happiness” and I’ll go deeper in the benefits of Smiling.

In this episode I’ll share the story where I learned about the 4 learning states.