This is a very personal conversation I had with a living legend in the world of hostage and crisis negotiations. This interview challenged me on more levels than I thought it would and it personally feels like the best interview I've ever done, but not because of anything I did.

Jack Cambria, a 34-year veteran of the NYPD and crisis negotiation legend, is the crisis negotiation teacher that crisis negotiators go to learn from. He's the instructor's instructor.

I was struck with the profound level of wisdom, patience, and knowledge that Jack has. But more than that, I was struck that he almost seems surprised that he's a legend. And that for me was the mark of a true man of service. He's dedicated his life to the service of others and to the preservation of life.

It was a great honor to speak to Jack, and I couldn't think of a better person to have on the show to celebrate the 50th episode of the Negotiations Ninja podcast.

Outline of This Episode

• [2:50] Learn more about Jack Cambria and his career
• [4:31] The importance of listening in hostage situations
• [7:04] The four steps to navigate a hostage situation
• [11:23] Solving problems like a hostage negotiator
• [17:03] What makes a good negotiator?
• [23:25] How to manage the stress of being a negotiator
• [26:43] A negotiation that didn't end as planned
• [32:29] What corporate negotiators can learn from hostage negotiators

Connect with Jack Cambria

• Jack's website
• Jack's Training and Consulting
• Connect on LinkedIn

Connect With Mark

• Follow Negotiations Ninja on Twitter: @NegotiationPod
• Connect with Mark on LinkedIn
• Follow Negotiations Ninja on LinkedIn
• Connect on Instagram: @NegotiationPod

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