How should hotels handle guest complaints? In our first live episode, we talk real-life stories, emotional check-outs, and why the goodbye is just as important as the welcome. Discover practical tips on communication, feedback, and creating memorable guest experiences.

“Exit is the start of a new welcome.”

Would like to suggest a topic? Reach out to ⁠[email protected]⁠.

In this episode we are speaking about processes and integration of technological solutions in the hotels. Can AI and robots replace humans?

Would like to suggest a topic? Reach out to [email protected].

We are finishing the yearly cycle with August episode and coming into the new year at Hotel Soprana podcast.

What are the expectations of hiring for short season vs. long-term in hospitality industry and is it a better solution to employ robots in hotels to cut the shortages in hotel industry? These are the topics we are exploring in our newest podcast episode. Subscribe, comments and reach out to us with suggestions for the topics at [email protected].

In this Hotel Soprana July episode we are sharing the experiences in dealing with customer claims. What do you do when your client is unhappy? Is the customer really always right? Join us in this episode and subscribe for the newest ones!

If you have any comments or would like to join our podcast as a guest, reach out to us ⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠.

In this episode we discuss the trend in hospitality for going from standard to exclusive with services and experiences in the hotels.

If you have any comments or would like to join our podcast as a guest, reach out to us ⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠.

In this Hotel Soprana episode we are speaking with our guest at Hotel Soprana - Tomas Perers, owner at NordFjord Hotel in Norway, who shares his inspiring story about his career as a chef that turned into owner of several hotels in Scandinavia - from changes in the career to transformations in hospitality sector, managing hotel remotely and changes in hospitality sector. Join us in this episode and subscribe for the newest episodes!

If you have any comments or would like to join our podcast as a guest, reach out to us ⁠⁠⁠⁠[email protected]⁠⁠⁠⁠.

In this episode of Hotel Soprana podcast for hoteliers together with ⁠⁠⁠⁠⁠Diana Soprana⁠⁠⁠⁠⁠ and ⁠⁠⁠⁠⁠Sebastian Wanitschka⁠⁠⁠⁠⁠ we are speaking about hospitality sector in April, where we are getting ready for onboarding the best teams for best guest experience. Planning growth for your summer season? Definately join us! 

If you have any comments or would like to join our podcast as a guest, reach out to us ⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠.

In this episode we are speaking about excellence in hospitality sector together with our guest Ueli Bohnenblust, general manager of Gudbrandsgard Hotell in Norway.

If you have any comments or would like to join our podcast as a guest, reach out to us ⁠⁠⁠⁠⁠[email protected]⁠⁠⁠⁠⁠.

In this episode of Hotel Soprana podcast for hoteliers together with ⁠⁠⁠⁠Diana Soprana⁠⁠⁠⁠ and ⁠⁠⁠⁠Sebastian Wanitschka⁠⁠⁠⁠ we are speaking about hotel industry in March, where we are getting ready for hiring internationally. Planning growth for your summer season? Definately join us! 

If you have any comments or would like to join our podcast as a guest, reach out to us ⁠⁠⁠⁠[email protected]⁠⁠⁠⁠.

In this episode of Hotel Soprana podcast for hoteliers together with ⁠⁠⁠Diana Soprana⁠⁠⁠ and ⁠⁠⁠Sebastian Wanitschka⁠⁠⁠ we are speaking about hotel industry in February, which we dedicate for building sense in your teams, teambuilding, trainings and process reviews. 

If you have any comments or would like to join our podcast as a guest, reach out to us ⁠⁠⁠[email protected]⁠⁠⁠.