What if small gestures could turn a hotel into a home away from home? In this mini-series with Red Carnation Hotels I am joined by Arietta, hotel manager at The Montague on the Gardens in the Red Carnation Hotels collection. With 22 years at the property and over a year in her current role, Arietta shares her journey from the basics to leadership, highlighting how passion for people drives exceptional guest experiences, from personalised touches to seamless operations.

What You'll Learn

- Personalised Hospitality: Implement TNT (tiny noticeable touches) to make every guest feel unique and valued.

- Staff Empowerment: Foster a passionate team by prioritising genuine care over rigid rules for authentic service.

- Tech Integration: Use tools like Opera Cloud and Simphony to streamline tasks, freeing staff for meaningful interactions.

We explore Arietta's insights on upgrading the hotel's vibe with music, knowing guest preferences from doormen to breakfast teams, and why hospitality thrives on human connections.

Arietta's story empowers us to celebrate the heart of hospitality, inspiring warmer, more memorable stays for all.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.