What happens when marketing and revenue stop working in silos and start sharing the same language?

In this live episode of Travel Market Life from the Independent Hotel Show London, I bring together industry voices reshaping the commercial engine of hospitality. Teresa Kingston (Luxury Family Hotels), Prem Jethwa-Odedra (Biteluxe) and Inna Nekrassova (Hotel Café Royal) join the discussion on how to align marketing and revenue strategy, build loyalty through meaningful experiences, and harness AI without losing the human touch.

From WhatsApp bots to dog-friendly perks, emotional storytelling to data-driven decisions, this is a practical conversation about what it takes to future-proof your hotel’s commercial strategy and why collaboration is now a commercial necessity, not just a nice-to-have.

What You’ll Learn

- United Teams, Stronger Results: Why aligning marketing and revenue isn’t just efficient - it’s transformative for profitability.

- AI with a Human Face: How smart use of AI can enhance guest experience and unlock new revenue streams without losing personal service.

- Experience Over Room Rate: Why storytelling, loyalty, and emotional connection drive direct bookings and long-term growth.

As this conversation shows, the future of hospitality isn’t about choosing between tech and human brilliance - it’s about combining them.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

In this episode of Travel Market Life, I sit down with Joji Esho, Hotel Manager at the historic 218-room Queen of Chester, located steps from the train station, and Prem Jethwa-Odedra, CEO of Biteluxe, a leader in hospitality tech solutions.

We dive into how WhatsApp integrations are transforming hotel operations by driving revenue, enhancing guest engagement, and streamlining processes, all while balancing the needs of leisure and corporate guests with personalized technology.

What You’ll Learn

- Guest Engagement: Discover how WhatsApp enables pre-arrival surveys to tailor guest experiences and unlock upsell opportunities, creating memorable stays.

- Revenue Growth: Learn how proactive messaging anticipates guest needs, offering personalised add-ons that convert interactions into impactful sales.

- Operational Efficiency: Explore how automated WhatsApp communications reduce reliance on traditional phone calls, saving time while preserving a personal touch.

Together, Joji and Prem share why embracing platforms like WhatsApp is a game-changer for hotels, fostering authentic connections and driving financial success in a competitive market.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

In this special episode of Hotelier's Voice, we unpack mental health challenges in hospitality with Mike Messeroff, a 30-year industry veteran turned personal freedom coach and founder of Self-Hospitality Collective, and his client Otto Abad.

We explore burnout, work-life balance, and the shift from grinding to thriving.

What You’ll Learn

- Self-Care Strategies: Recognise burnout early and set boundaries to rediscover joy in your role.

- Humanising Work: Prioritise authentic connections over technology to reduce stress.

- Seeking Support: Tap into coaching or collectives for tools to manage professional pressures.

Mike and Otto's stories empower us to humanise hospitality, inspiring a balanced life where self-care fuels exceptional service.

The Self-Hospitality Collective is a free, private community where hospitality leaders can finally exhale, reconnect, and learn to lead without losing themselves.

This isn’t a professional network. It’s a lifeline—for hospitality executives, entrepreneurs, and managers who are tired of running on fumes and ready to serve from overflow, not depletion.

Independent. United. Together, building a movement that is transforming the hospitality industry—and the world—by reminding every leader that your life matters as much as the ones you serve.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What if rail travel could steal the spotlight from flying for your next adventure?

In this episode of Travel Market Life, we explore the dynamic world of rail travel with Stephen Robey from Eurostar and Anna Davis from Railbookers Group. Joined by our usual expert panellists James Clark, Claire Steiner, and Will Plummer, we dive into global rail trends, from high-speed thrills to leisurely scenic escapes, sharing personal stories and bold visions for the future of rail.

What You’ll Discover

- Global Rail Adventures: Get inspired by seamless, stress-free journeys like the high-speed Shanghai-to-Beijing route.

- Overcoming Barriers: Navigate UK pricing challenges with affordable, picturesque European rail options for leisure travel.

- Future of Rail: Explore how competition, like innovative 'RyanTrain' models, could make rail more accessible and affordable.

We unpack Eurostar’s ambitious expansion, Railbookers’ strategic partnerships, and the panel’s favourite rail experiences - from the nostalgic charm of Swanage’s steam trains to the futuristic rush of China’s magnetic Maglev.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What if the front of house held the secret to unforgettable guest experiences?

In this episode of our mini-series with The Montague on the Gardens, part of the Red Carnation Hotel Collection, I sit down with James, the hotel's Front of House Manager. We walk through the property, exploring the rooms, suites, and the finer details that make this London hotel stand out.

From elegant interiors and thoughtful renovations, to in-room technologies and concierge services, James shares how his team balances tradition with modern guest expectations. We discuss what it takes to deliver highly personalised service, how technology supports but never replaces human touch, and why attention to detail across every department defines the guest journey.

What You'll Learn

- Hospitality in Practice: How front of house teams create lasting first impressions and seamless stays.

- Blending Old & New: The role of design, renovation, and technology in shaping guest experiences.

- Personalisation at Scale: Why tailored concierge services are the hallmark of true luxury.

James's perspective reminds us that while hotels evolve with new technologies and trends, it's people and personal service that turn a stay into a story worth remembering.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What if small gestures could turn a hotel into a home away from home? In this mini-series with Red Carnation Hotels I am joined by Arietta, hotel manager at The Montague on the Gardens in the Red Carnation Hotels collection. With 22 years at the property and over a year in her current role, Arietta shares her journey from the basics to leadership, highlighting how passion for people drives exceptional guest experiences, from personalised touches to seamless operations.

What You'll Learn

- Personalised Hospitality: Implement TNT (tiny noticeable touches) to make every guest feel unique and valued.

- Staff Empowerment: Foster a passionate team by prioritising genuine care over rigid rules for authentic service.

- Tech Integration: Use tools like Opera Cloud and Simphony to streamline tasks, freeing staff for meaningful interactions.

We explore Arietta's insights on upgrading the hotel's vibe with music, knowing guest preferences from doormen to breakfast teams, and why hospitality thrives on human connections.

Arietta's story empowers us to celebrate the heart of hospitality, inspiring warmer, more memorable stays for all.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

Want to make your hotel’s social media pop in a noisy digital space? Ryan speaks with Chloe Parry, Content Marketing Executive at Carden Park Hotel, a gorgeous Cheshire resort with a stunning spa and golf courses. Following up from the National Hotel Marketing Conference 2025, Chloe shares how she turned their socials from bland posts to vibrant, video-heavy content that pulls in bookings. We dive into crafting platform-specific posts for TikTok, Instagram, and YouTube to hook everyone from spa lovers to golfers, using FOMO to drive real engagement.
 
Chloe gets real about handling influencer overload, tracking impact with data, and playing with AI tools like ChatGPT and Adobe Firefly for sharper captions and visuals—while keeping things human. From dodging cookie-cutter content to boosting SEO for visibility, this is a raw, practical take on balancing creativity and business in the wild world of social media.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What if adventure could supercharge your travel business?

In this episode of Travel Market Life, we dive into the growth of adventure travel and touring with Claire Brighton, ATAS Director, and regular panellists James Clark, Claire Steiner, and Will Plummer. We explore evolving trends, sector shifts post-summer, and ways travel businesses can diversify products to attract families, solo travellers, and eco-conscious explorers.

What You'll Learn

- Trend Spotting: Identify rising demands like family adventures and solo trips to tailor offerings effectively.
- Product Diversification: Integrate tech and sustainability to create unique, off-beaten-track experiences.
- Business Opportunities: Leverage partnerships and local guides to boost bookings and customer loyalty.

We discuss the busy summer season's impact, the appeal of road trips and swimming holidays, and how early exposure to travel shapes careers. Practical tips include focusing on authentic, deserted spots and using apps for seamless touring.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

What if one event could supercharge your hotel's future? In this episode of Travel Market Life, we gear up for the Independent Hotel Show on 6-7th of October at Olympia London, chatting with Glenn Wallace, the seasoned event manager behind its 13th edition. Glenn shares reflections on last year's success, plans for enhanced networking, and hot topics like AI, sustainability, and tech innovations, plus our live sessions on marketing evolution and tech stacks.

What You’ll Learn

- Networking Boosts: Leverage the new app and extended sessions to connect with peers and suppliers effectively.
- Trend Insights: Explore AI's role in operations and sustainability strategies for smarter hotel management.
- Award Opportunities: Nominate for Hotelier of the Year or Best Design to celebrate and elevate your brand.

We highlight our interactive discussions - join us Monday at 2:15pm for marketing and revenue alignment with experts like Teresa Kingston, or Tuesday at 2:45pm to dissect tech infrastructure with Gregor Ritchie.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.

How does a global hotel brand stay true to its heart on social media? In this episode, I sit down with Molly Peel, Red Carnation Hotels’ social media strategist and 2025 UK Hotel Marketing Awards Rising Star, who infuses warmth and authenticity into 18 properties worldwide.

From wildlife adventures at Kedra Safari Lodge to cozy themed high teas, Molly weaves each hotel’s unique story into Instagram and Facebook, boosting engagement by 25%. Using Hootsuite for scheduling and social listening, she shares her secrets to building trust and meaningful engagement with guests via social media.

Travel Market Life is one of FeedSpot's top Hospitality Podcasts and is produced by Urban Podcasts.