While Generative AI is already reshaping customer service and claims, the real opportunity lies deeper in pricing, reserving, and portfolio management. Yet for most insurers, the full potential of Agentic AI remains largely untapped.

In this episode, Charlie Samolcyzk, Technology Sales Lead speaks with Duncan Anderson, Global Leader, Technology to explore how Agentic AI is set to redefine the technical core of insurance, shifting not just how work gets done, but who owns decisions and how expertise is applied. Having witnessed every major technological shift in the industry, Duncan believes we are now at a genuinely unprecedented inflection point.

Together, they discuss the distinction between Generative and Agentic AI and what it means for performance, capital management and competitive advantage.