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How Aytekin Tank Built a Software Company with Over 2 Million Users & Achieved a Work-Life Balance That Enables Him to Work On His Business Instead of in it!
Is achieving and maintaining a healthy work-life balance a priority for you?
In this interview, Aytekin Tank CEO and Founder of JotForm reveals how he got to the point where he could work on his business instead of in it, and how that has restored his work-life balance.
You will also learn how he built his software platform to over 2 million users, how he was able to systematize and delegate customer support, what he did to solve communication challenges between different departments, and more!
In this Episode You will Discover:
* Why Aytekin initially spent his whole day doing customer support, unable to work on his business.
* How Aytekin came to recognize that he needed to hire people and delegate tasks to them.
* How Aytekin created a process for hiring employees and putting them through a trial period.
* How Aytekin built a support team and documented processes for them.
* Why Aytekin started having issues with his engineering team when it grew to be over 10 people, and how he solved that problem.
* Why Aytekin’s biggest challenge was finding good people.
* How Aytekin solved internal communication issues that existed between different departments.
* Why Aytekin believes that once you start systematizing, there’s no going back.
Episode Transcript:
OWEN: My guest today is Aytekin Tank and he’s the CEO and founder of JotForm. Aytekin, welcome to the show.
AYTEKIN: It’s great to be on your show.
OWEN: Awesome. So the whole purpose of this show is to get entrepreneurs like you who have been able to successfully, in your case, systematize your entire business and now it runs successfully without you. So I want to learn how you’ve been able to do that. Starting out the gate so that our listeners are excited to listen to the interview all the way to the end, what will you say are some mind-blowing results that you now experience as a result of going through that process of systematizing and automating your business?
AYTEKIN: So let’s be honest. We entrepreneurs we are colleagues. We love spending time with our business. We spend days, and nights, and weekends in our business, but this is not healthy, this is not sustainable. This is fun and good when you’re just starting out but you can’t go on like that forever. It’s not healthy for you and it’s not health for your business. So to answer your question the most mind blowing result of systemizing my business was that I was able to work on my business as oppose to working in my business. To give you some examples instead of spending my time putting out fires, dealing with customers and all the busy work I was able to actually improve my product, my service, and my company in general. Another result of systemizing my business was that I was able to better work-life balance.
OWEN: How so?
AYTEKIN: A couple of years ago my wife and I actually travelled Europe. We actually took a road trip through Europe for 3 months. I don’t have to work. I just checked on the work once a day but I spent great time with my wife. And recently I have a baby boy. He’s 9 months old and I was able to spend 1 month vacation with him. That was the best time of my life.
OWEN: That is awesome. How would you say your company itself has been transformed as a result of systematizing your business?
AYTEKIN: I’ll say the great thing about systemizing your business is that you delegate to your employees and you empower your employees. You stop micromanaging them. This results in… You can do things yourself, you can do everything yourself but you’re going too to do a half ass job at it. But if you actually delegate the work to your employees. And if you create the processes and if you give them freedom to get t...
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By Process Breakdown Podcast (audio)
4.6
1212 ratings
Is achieving and maintaining a healthy work-life balance a priority for you?
In this interview, Aytekin Tank CEO and Founder of JotForm reveals how he got to the point where he could work on his business instead of in it, and how that has restored his work-life balance.
You will also learn how he built his software platform to over 2 million users, how he was able to systematize and delegate customer support, what he did to solve communication challenges between different departments, and more!
In this Episode You will Discover:
* Why Aytekin initially spent his whole day doing customer support, unable to work on his business.
* How Aytekin came to recognize that he needed to hire people and delegate tasks to them.
* How Aytekin created a process for hiring employees and putting them through a trial period.
* How Aytekin built a support team and documented processes for them.
* Why Aytekin started having issues with his engineering team when it grew to be over 10 people, and how he solved that problem.
* Why Aytekin’s biggest challenge was finding good people.
* How Aytekin solved internal communication issues that existed between different departments.
* Why Aytekin believes that once you start systematizing, there’s no going back.
Episode Transcript:
OWEN: My guest today is Aytekin Tank and he’s the CEO and founder of JotForm. Aytekin, welcome to the show.
AYTEKIN: It’s great to be on your show.
OWEN: Awesome. So the whole purpose of this show is to get entrepreneurs like you who have been able to successfully, in your case, systematize your entire business and now it runs successfully without you. So I want to learn how you’ve been able to do that. Starting out the gate so that our listeners are excited to listen to the interview all the way to the end, what will you say are some mind-blowing results that you now experience as a result of going through that process of systematizing and automating your business?
AYTEKIN: So let’s be honest. We entrepreneurs we are colleagues. We love spending time with our business. We spend days, and nights, and weekends in our business, but this is not healthy, this is not sustainable. This is fun and good when you’re just starting out but you can’t go on like that forever. It’s not healthy for you and it’s not health for your business. So to answer your question the most mind blowing result of systemizing my business was that I was able to work on my business as oppose to working in my business. To give you some examples instead of spending my time putting out fires, dealing with customers and all the busy work I was able to actually improve my product, my service, and my company in general. Another result of systemizing my business was that I was able to better work-life balance.
OWEN: How so?
AYTEKIN: A couple of years ago my wife and I actually travelled Europe. We actually took a road trip through Europe for 3 months. I don’t have to work. I just checked on the work once a day but I spent great time with my wife. And recently I have a baby boy. He’s 9 months old and I was able to spend 1 month vacation with him. That was the best time of my life.
OWEN: That is awesome. How would you say your company itself has been transformed as a result of systematizing your business?
AYTEKIN: I’ll say the great thing about systemizing your business is that you delegate to your employees and you empower your employees. You stop micromanaging them. This results in… You can do things yourself, you can do everything yourself but you’re going too to do a half ass job at it. But if you actually delegate the work to your employees. And if you create the processes and if you give them freedom to get t...
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